Community Health Network
Tier II Service Desk Analyst
Community Health Network, Indianapolis, Indiana, us, 46262
Join CommunityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.
Make a DifferenceThe Tier II Service Desk Analyst will be responsible for updating and managing site location data for Community Health Network. This role will be required to work primarily onsite to help identify and resolve missing or incorrect data. Once the project assignment is completed, this position is anticipated to transition into our Tier II team, which is responsible for re for resolving or escalating support calls from the IT Service Desk. The Tier II Service Desk Analyst assists in problem management and provides a deeper analysis of a customer's incident report or information request than what can be handled at a Tier I level.
Exceptional Skills and QualificationsApplicants for this position should be able to communicate effectively with customers, fellow staff, and partners in verbal and written form.Bachelor's degree or equivalent field-related work experience is required.Three (3) or more years of experience in customer service or experience providing technical support to end users.One (1) or more years of experience with ServiceNow is strongly preferred.Strong technical skills and the ability to learn and apply new technologies.Demonstrate the ability to operate effectively.Ability to type efficiently and accurately.
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Apply Today!
Make a DifferenceThe Tier II Service Desk Analyst will be responsible for updating and managing site location data for Community Health Network. This role will be required to work primarily onsite to help identify and resolve missing or incorrect data. Once the project assignment is completed, this position is anticipated to transition into our Tier II team, which is responsible for re for resolving or escalating support calls from the IT Service Desk. The Tier II Service Desk Analyst assists in problem management and provides a deeper analysis of a customer's incident report or information request than what can be handled at a Tier I level.
Exceptional Skills and QualificationsApplicants for this position should be able to communicate effectively with customers, fellow staff, and partners in verbal and written form.Bachelor's degree or equivalent field-related work experience is required.Three (3) or more years of experience in customer service or experience providing technical support to end users.One (1) or more years of experience with ServiceNow is strongly preferred.Strong technical skills and the ability to learn and apply new technologies.Demonstrate the ability to operate effectively.Ability to type efficiently and accurately.
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Apply Today!