Director of Planning and Service Development

The Director of Planning and Service Development is responsible for a wide range of activities related to increasing ridership and advancing the role GBT plays in its service area. Duties include bottom-line responsibility for all service planning, scheduling, blocking and runcutting, facility and amenity planning, marketing and public information, customer relations, capital programming, legislative initiatives and government relations and special projects. This position is also responsible for the management of a wide variety of projects, from inception to completion and is responsible for the maintenance, analysis and reporting of data, including reports to the National Transit Database and FTA Milestone Progress Reports.Position Requirements:Performs a wide variety of transit planning functions to support GBT’s efforts to provide fixed route and paratransit bus transit services;Collects, compiles and reviews ridership, productivity and cost information for continuous service improvements;Responsible for service quality improvements and monitoring system schedule adherence;Prepares schedules including route design and timing and ridership and appraisal;In partnership with the Manager of Transportation Operations, or their designee, leads the development of bus assignments (blocking) and bus operator assignments (runcutting and rostering), for GBT’s fixed route services, through GBT’s current scheduling software “The Master Scheduler”;Maintains routes, schedules and information as appropriate;Makes recommendations regarding bus route and schedule revisions to increase ridership, revenue and customer satisfaction;Ushers service changes and other planning projects through public vetting and approval process according to GBT policies and procedures;Responsible for development and marketing of new and innovative services;May serve as the public information officer, working directly with the media, general public, local officials, government agencies and other individuals and groups by providing a broad range of public relations for the agency and customer information including media releases;

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