IDR Healthcare
IT Service Desk Technician
IDR Healthcare, Columbia, Tennessee, us, 38402
IDR is seeking a proactive and tech-savvy
IT Service Desk Technician
to join one of our top clients in
Columbia, TN . This role is perfect for someone with a strong understanding of IT hardware and software, excellent customer service skills, and a desire to contribute to a dynamic team. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the IT Service Desk Technician:
- Provide first contact support for incoming requests to the service desk via various channels, ensuring courteous, timely, and effective resolution of end-user issues.
- Utilize remote tools and diagnostic utilities for troubleshooting.
- Record, track, and document the service desk incident-solving process.
- Prioritize incidents, problems, and service requests according to defined processes to meet defined SLAs.
- Contribute to the technician knowledgebase and provide suggestions for continual improvement.
Required Skills for IT Service Desk Technician:
- Knowledge of basic computer hardware, including desktops, laptops, mobile phones, tablets, peripherals.
- Experience with desktop operating systems including Windows 7, Windows 10, IOS, and Android.
- Extensive application support experience with Microsoft Office Suite, Adobe, Mobile Iron, Internet Explorer, and Zoom.
- Exceptional written and oral communication skills, with a focus on rapport building, listening, and questioning skills.
- Familiarity with the fundamental principles of ITIL Service Support.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
IT Service Desk Technician
to join one of our top clients in
Columbia, TN . This role is perfect for someone with a strong understanding of IT hardware and software, excellent customer service skills, and a desire to contribute to a dynamic team. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the IT Service Desk Technician:
- Provide first contact support for incoming requests to the service desk via various channels, ensuring courteous, timely, and effective resolution of end-user issues.
- Utilize remote tools and diagnostic utilities for troubleshooting.
- Record, track, and document the service desk incident-solving process.
- Prioritize incidents, problems, and service requests according to defined processes to meet defined SLAs.
- Contribute to the technician knowledgebase and provide suggestions for continual improvement.
Required Skills for IT Service Desk Technician:
- Knowledge of basic computer hardware, including desktops, laptops, mobile phones, tablets, peripherals.
- Experience with desktop operating systems including Windows 7, Windows 10, IOS, and Android.
- Extensive application support experience with Microsoft Office Suite, Adobe, Mobile Iron, Internet Explorer, and Zoom.
- Exceptional written and oral communication skills, with a focus on rapport building, listening, and questioning skills.
- Familiarity with the fundamental principles of ITIL Service Support.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row