Goldencustomercare
Project Manager, Operations (Remote)
Goldencustomercare, Los Angeles, California, United States, 90079
Where A-Players Thrive.We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually.
Learn more about our brands.
We’re Looking For A:
Project Manager, Operations drives key projects to optimize processes, improve efficiency, and support organizational growth. This role coordinates cross-functional teams, manages timelines and resources, and ensures alignment with business objectives. The ideal candidate excels in project execution, stakeholder collaboration, and continuous improvement initiatives.
Location:
Remote (HQ located in Woodland Hills, CA)
What You’ll Be Doing:
Project Planning & Execution: Develop and manage detailed project plans focused on operations areas such as manufacturing, supply chain, customer service, procurement, and warehousing.
Cross-Functional Collaboration: Work closely with teams across operations, product, marketing, retail, and legal to ensure projects align with broader business goals and support operational improvements. Coordinating internal resources and ensuring all projects are delivered on-time, within budget and scope.
Process Optimization: Identify and implement improvements in operational processes to streamline workflows, reduce costs, and enhance service delivery across all operational functions.
Risk & Issue Management: Proactively identify potential project risks and issues, implement mitigation strategies, and communicate updates to stakeholders to minimize impact on project timelines and deliverables.
Performance Monitoring & Reporting: Track project progress, measure key performance indicators (KPIs), and prepare regular status reports for leadership, highlighting achievements, risks, and areas for improvement.
Stakeholder Communication: Facilitate regular meetings with stakeholders to align on objectives, gather input, and provide updates on project milestones and outcomes.
Change Management: Lead change management efforts, ensuring smooth adoption of new processes or technologies by providing training, resources, and ongoing support as needed.
Documentation & Compliance: Maintain project documentation and ensure compliance with PMO standards, operational policies, and regulatory requirements across project activities.
Qualifications:
Bachelor's degree required, Advanced Degree (MBA, Master’s) in appropriate field of study or equivalent work experience preferred
PMP or comparable certification
5+ years previous project manager experience. Experience in agile, and waterfall methodology. Previous experience in managing projects within Operations, Logistics, Supply Chain. Skills in Excel, Jira, Powerpoint, MSproject or Smartsheet.
Deep understanding of process management, the creation and documentation of SOPs and workflows.
Leadership: Strong leadership, diplomatic and motivational skills, including the ability to lead up, across and down multiple business and technology organizations.
Strategic Thinking: The ability to think strategically, analyze complex situations, and make informed decisions that align with project objectives and organizational goals.
Knowledge of Project Management Methodologies: In-depth knowledge of project management methodologies such as PMBOK (Project Management Body of Knowledge) or PRINCE2, and the ability to apply them effectively in project planning and execution.
Time and Resource Management: Ability to effectively manage project schedules, prioritize tasks, allocate resources, and optimize resource utilization to ensure timely and successful project delivery.
Communication: Excellent verbal and written communication skills to effectively convey project information, status updates, and risks to stakeholders at all levels.
Stakeholder Management: Skill to identify and manage project stakeholders, build strong relationships, and effectively address their needs and expectations throughout the project lifecycle.
Collaboration: Strong collaborative skills to foster effective teamwork, facilitate communication and cooperation among team members, and resolve conflicts in a constructive manner.
Adaptability: Flexibility to adapt to changing project requirements, priorities, and timelines, and effectively manage project scope changes and risks.
Problem-solving: Strong analytical and problem-solving skills to identify and address project risks, issues, and constraints, and develop effective mitigation strategies.
Risk Management: Proficiency in identifying, assessing, and managing project risks, and developing contingency plans to minimize their impact on project success.
Golden Perks & Benefits:
Comprehensive healthcare coverage – We cover
100% of premiums
for medical, dental, and vision plans for employee-only plans.
Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over
$6.1 million
to date.
We match up to
3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.
6 paid sick and mental health days,
an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
Invest in your future with our
Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock.
Learn more.
Professional development
opportunities
with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
Tuition reimbursement program , which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of
KPIs .
Celebrate your accomplishments with our
Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs , where your hard work is not only valued but also acknowledged and rewarded.
Reimbursements for a portion of personal cell phone and internet usage
for eligible employees.
For those coming into our Woodland Hills, CA office, you’ll find a fully stocked
kitchen
and a
free on-site gym .
Virtual and in-person company events , like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.
The base salary range is $84,800.00-$113,100.00 plus annual & monthly KPI bonus potential.
The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here
to find the pay differential in your state of residence if the role is remote.
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
#LI-Remote
#J-18808-Ljbffr
Learn more about our brands.
We’re Looking For A:
Project Manager, Operations drives key projects to optimize processes, improve efficiency, and support organizational growth. This role coordinates cross-functional teams, manages timelines and resources, and ensures alignment with business objectives. The ideal candidate excels in project execution, stakeholder collaboration, and continuous improvement initiatives.
Location:
Remote (HQ located in Woodland Hills, CA)
What You’ll Be Doing:
Project Planning & Execution: Develop and manage detailed project plans focused on operations areas such as manufacturing, supply chain, customer service, procurement, and warehousing.
Cross-Functional Collaboration: Work closely with teams across operations, product, marketing, retail, and legal to ensure projects align with broader business goals and support operational improvements. Coordinating internal resources and ensuring all projects are delivered on-time, within budget and scope.
Process Optimization: Identify and implement improvements in operational processes to streamline workflows, reduce costs, and enhance service delivery across all operational functions.
Risk & Issue Management: Proactively identify potential project risks and issues, implement mitigation strategies, and communicate updates to stakeholders to minimize impact on project timelines and deliverables.
Performance Monitoring & Reporting: Track project progress, measure key performance indicators (KPIs), and prepare regular status reports for leadership, highlighting achievements, risks, and areas for improvement.
Stakeholder Communication: Facilitate regular meetings with stakeholders to align on objectives, gather input, and provide updates on project milestones and outcomes.
Change Management: Lead change management efforts, ensuring smooth adoption of new processes or technologies by providing training, resources, and ongoing support as needed.
Documentation & Compliance: Maintain project documentation and ensure compliance with PMO standards, operational policies, and regulatory requirements across project activities.
Qualifications:
Bachelor's degree required, Advanced Degree (MBA, Master’s) in appropriate field of study or equivalent work experience preferred
PMP or comparable certification
5+ years previous project manager experience. Experience in agile, and waterfall methodology. Previous experience in managing projects within Operations, Logistics, Supply Chain. Skills in Excel, Jira, Powerpoint, MSproject or Smartsheet.
Deep understanding of process management, the creation and documentation of SOPs and workflows.
Leadership: Strong leadership, diplomatic and motivational skills, including the ability to lead up, across and down multiple business and technology organizations.
Strategic Thinking: The ability to think strategically, analyze complex situations, and make informed decisions that align with project objectives and organizational goals.
Knowledge of Project Management Methodologies: In-depth knowledge of project management methodologies such as PMBOK (Project Management Body of Knowledge) or PRINCE2, and the ability to apply them effectively in project planning and execution.
Time and Resource Management: Ability to effectively manage project schedules, prioritize tasks, allocate resources, and optimize resource utilization to ensure timely and successful project delivery.
Communication: Excellent verbal and written communication skills to effectively convey project information, status updates, and risks to stakeholders at all levels.
Stakeholder Management: Skill to identify and manage project stakeholders, build strong relationships, and effectively address their needs and expectations throughout the project lifecycle.
Collaboration: Strong collaborative skills to foster effective teamwork, facilitate communication and cooperation among team members, and resolve conflicts in a constructive manner.
Adaptability: Flexibility to adapt to changing project requirements, priorities, and timelines, and effectively manage project scope changes and risks.
Problem-solving: Strong analytical and problem-solving skills to identify and address project risks, issues, and constraints, and develop effective mitigation strategies.
Risk Management: Proficiency in identifying, assessing, and managing project risks, and developing contingency plans to minimize their impact on project success.
Golden Perks & Benefits:
Comprehensive healthcare coverage – We cover
100% of premiums
for medical, dental, and vision plans for employee-only plans.
Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over
$6.1 million
to date.
We match up to
3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.
6 paid sick and mental health days,
an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
Invest in your future with our
Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock.
Learn more.
Professional development
opportunities
with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
Tuition reimbursement program , which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of
KPIs .
Celebrate your accomplishments with our
Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs , where your hard work is not only valued but also acknowledged and rewarded.
Reimbursements for a portion of personal cell phone and internet usage
for eligible employees.
For those coming into our Woodland Hills, CA office, you’ll find a fully stocked
kitchen
and a
free on-site gym .
Virtual and in-person company events , like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.
The base salary range is $84,800.00-$113,100.00 plus annual & monthly KPI bonus potential.
The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here
to find the pay differential in your state of residence if the role is remote.
Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.
#LI-Remote
#J-18808-Ljbffr