Zoom
Digital Payments Senior Product Manager
Zoom, Jackson, Mississippi, United States, 39200
Zoom Digital Payments Senior Product Manager - Jackson, Mississippi
Zoom Video Communications is hiring a Payments Senior Product Manager to drive eCommerce solutions for zoom.us, including but not limited to payment expansion, optimizing payment processing and fraud mitigation as well as vendor assessment and management. We’re looking for a resourceful team member with experience and a willingness to learn quickly in a fast-paced environment.About the TeamThe eCommerce team is responsible for supporting new product introductions, optimizing online checkout, and increasing online revenue overall. You will report directly to the Online Group Manager within the Online Business organization for Zoom. The team consists of product managers supported by legal, FP&A, data science, design, and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.About the RoleAs a Payments Senior Product Manager (SPM), you'll help deliver the roadmap for eCommerce Payments across mobile and desktop devices and international markets. You will wear multiple hats in this role; it’s important to have a background in payments, fraud, tokenization, and authentication technology, including the system integrations (payment processors, payment aggregators, third-party services) that support these.You'll work in a cross-functional team with your manager, Global Payments, legal, engineering, product, marketing, and leadership teams to create a seamless and scalable digital payment infrastructure that drives company growth. This candidate will work cross-functionally to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities.ResponsibilitiesLead the creation of the payments roadmap, execute initiatives, fraud mitigation, product vision, features, and designs.Oversee the successful completion of simultaneous complex projects that can involve many systems (e.g., Stripe, Cybersource, Adyen, Zuora, Salesforce).Define business requirements, facilitate UX design, and assess new third-party vendors and their integrations.Work with technology partners and/or vendors on the delivery of optimized customer-centric intuitive digital offerings through our eCommerce platform.Collaborate internally with finance, legal, data science, sales, marketing, development teams, and externally with clients, to manage the backlog and release planning, incorporate market direction, and sort through diverse requirements.Anticipate the impact of change and create an environment where change can be initiated with minimal disruptions and negative impact.Proactively update and create project documentation as needed.What We're Looking For6+ years experience as eCommerce Sr. Product Manager or Feature, Consumer Facing Product Manager.Data-driven Product Manager with a desired background managing financial goals that determine the success of product releases, with expertise not only in defining KPIs but also low-level metrics.Extensive experience leading AB test roadmaps with proven financial success.Extensive experience leading user research to explain customer data trends.Expert at championing customer-centric experiences in a global eCommerce realm (web, mobile, apps) and working as a liaison between business stakeholders and engineering.Expert with scrum methodology - capturing design, business, and web development requirements; and also working with geographically distributed, remote teams.Experience managing highly cross-functional, visible projects.Experience working closely with data analytics and science engineers.Expert working with data tools such as Looker, Google Analytics, and Tableau.Experience with SaaS business models, acquisition, or growth product strategies is a plus.Experience using Content Square, Qualtrics, and Optimizely is a plus.Experience in eCommerce best practices and stay up-to-date on new trends.Salary Range or On Target Earnings:Minimum: $118,600.00Maximum: $259,500.00In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.Our CommitmentWe believe that the unique contributions of all Zoomies are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.
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Zoom Video Communications is hiring a Payments Senior Product Manager to drive eCommerce solutions for zoom.us, including but not limited to payment expansion, optimizing payment processing and fraud mitigation as well as vendor assessment and management. We’re looking for a resourceful team member with experience and a willingness to learn quickly in a fast-paced environment.About the TeamThe eCommerce team is responsible for supporting new product introductions, optimizing online checkout, and increasing online revenue overall. You will report directly to the Online Group Manager within the Online Business organization for Zoom. The team consists of product managers supported by legal, FP&A, data science, design, and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.About the RoleAs a Payments Senior Product Manager (SPM), you'll help deliver the roadmap for eCommerce Payments across mobile and desktop devices and international markets. You will wear multiple hats in this role; it’s important to have a background in payments, fraud, tokenization, and authentication technology, including the system integrations (payment processors, payment aggregators, third-party services) that support these.You'll work in a cross-functional team with your manager, Global Payments, legal, engineering, product, marketing, and leadership teams to create a seamless and scalable digital payment infrastructure that drives company growth. This candidate will work cross-functionally to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities.ResponsibilitiesLead the creation of the payments roadmap, execute initiatives, fraud mitigation, product vision, features, and designs.Oversee the successful completion of simultaneous complex projects that can involve many systems (e.g., Stripe, Cybersource, Adyen, Zuora, Salesforce).Define business requirements, facilitate UX design, and assess new third-party vendors and their integrations.Work with technology partners and/or vendors on the delivery of optimized customer-centric intuitive digital offerings through our eCommerce platform.Collaborate internally with finance, legal, data science, sales, marketing, development teams, and externally with clients, to manage the backlog and release planning, incorporate market direction, and sort through diverse requirements.Anticipate the impact of change and create an environment where change can be initiated with minimal disruptions and negative impact.Proactively update and create project documentation as needed.What We're Looking For6+ years experience as eCommerce Sr. Product Manager or Feature, Consumer Facing Product Manager.Data-driven Product Manager with a desired background managing financial goals that determine the success of product releases, with expertise not only in defining KPIs but also low-level metrics.Extensive experience leading AB test roadmaps with proven financial success.Extensive experience leading user research to explain customer data trends.Expert at championing customer-centric experiences in a global eCommerce realm (web, mobile, apps) and working as a liaison between business stakeholders and engineering.Expert with scrum methodology - capturing design, business, and web development requirements; and also working with geographically distributed, remote teams.Experience managing highly cross-functional, visible projects.Experience working closely with data analytics and science engineers.Expert working with data tools such as Looker, Google Analytics, and Tableau.Experience with SaaS business models, acquisition, or growth product strategies is a plus.Experience using Content Square, Qualtrics, and Optimizely is a plus.Experience in eCommerce best practices and stay up-to-date on new trends.Salary Range or On Target Earnings:Minimum: $118,600.00Maximum: $259,500.00In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind.Our CommitmentWe believe that the unique contributions of all Zoomies are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer.
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