Confidential
Vice President of Product for Support Solutions
Confidential, Boston, Massachusetts, us, 02298
About the CompanyJoin an advancing software development organization that is making waves in the industry.IndustryComputer SoftwareTypePrivately Held, VC-backedFounded2015Employees201-500Funding$51-$75 millionCategoriesComputerCustomer ServiceE-CommerceSoftwareInformation Technology & ServicesComputer ProgrammingProfessional ServicesComputersTechnologySpecialtiesecommercecustomer supportonline storecustomer experiencehelp desklive chatorder managementcustomer support automationecommerce automationshared inboxhelp centerknowledge baseemailsmscustomer servicesaassocial mediaomnichannel supportshopify storecloudAbout the RoleWe are seeking an innovative Vice President of Product for our Support Solutions, a critical leadership position within our organization. This role offers an exceptional opportunity to shape the future of commerce through conversational AI that enhances sales and automates customer experiences for merchants. You will lead a dedicated team and oversee the entire product suite utilized by CX Managers and support agents, including ticketing services, multiple communication channels, and automation tools.
As VP of Product, you will collaborate closely with the conversational AI team to boost automation rates for support requests while ensuring unparalleled customer satisfaction. The ideal candidate will possess a solid background in product management, with experience driving end-to-end product development and managing large teams. We are looking for a strategic thinker who can align team goals with the company's vision, fostering a customer-centric and value-driven product culture.
Your leadership will embody an inspirational product vision, combined with empathetic guidance for your team. Staying ahead of industry trends is a must, as is the ability to make informed, data-driven decisions focused on customer needs. You will play a pivotal role in change management, team development, and driving operational excellence through agile methodologies. If you are passionate about enhancing product and operational success in a dynamic environment, we want to hear from you!Hiring Manager TitleCEOTravel PercentLess than 10%FunctionsProduct ManagementInformation Technology
As VP of Product, you will collaborate closely with the conversational AI team to boost automation rates for support requests while ensuring unparalleled customer satisfaction. The ideal candidate will possess a solid background in product management, with experience driving end-to-end product development and managing large teams. We are looking for a strategic thinker who can align team goals with the company's vision, fostering a customer-centric and value-driven product culture.
Your leadership will embody an inspirational product vision, combined with empathetic guidance for your team. Staying ahead of industry trends is a must, as is the ability to make informed, data-driven decisions focused on customer needs. You will play a pivotal role in change management, team development, and driving operational excellence through agile methodologies. If you are passionate about enhancing product and operational success in a dynamic environment, we want to hear from you!Hiring Manager TitleCEOTravel PercentLess than 10%FunctionsProduct ManagementInformation Technology