Navan
Associate Account Manager
Navan, Stanford, California, United States, 94305
ABOUT THE ROLE
As an Account Management Associate, you will be responsible for directly supporting our Administrator's travel and expense needs. As strategic owners of our customer's experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
RESPONSIBILITIESEffectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsPartner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accountsRun playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer's desired outcomesServe as the 'voice of the customer' and provide internal feedback on how we can better serve our customers to maximize customer value and retentionRefine segmentation for the Scaled book to inform engagement strategiesRenew, process and negotiate contractsEligibility Requirements:
Bachelor's degree or similar relevant working experience1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS companyProven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycleExcellent project management and organizational skillsData-driven approach to continuously drive additional efficiencyAbility to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solvePassion for deeply understanding a product in order to provide solutions for customersAttention to detail and excellent communication skills are a mustPassion for travel and focusing on the customer experienceHigh energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$72,000-$90,000 USD
As an Account Management Associate, you will be responsible for directly supporting our Administrator's travel and expense needs. As strategic owners of our customer's experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
RESPONSIBILITIESEffectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirementsPartner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accountsRun playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer's desired outcomesServe as the 'voice of the customer' and provide internal feedback on how we can better serve our customers to maximize customer value and retentionRefine segmentation for the Scaled book to inform engagement strategiesRenew, process and negotiate contractsEligibility Requirements:
Bachelor's degree or similar relevant working experience1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS companyProven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycleExcellent project management and organizational skillsData-driven approach to continuously drive additional efficiencyAbility to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solvePassion for deeply understanding a product in order to provide solutions for customersAttention to detail and excellent communication skills are a mustPassion for travel and focusing on the customer experienceHigh energy, go-getter with fresh ideas who takes the initiative to get things done
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$72,000-$90,000 USD