VDart
Senior Contact Center Engineer
VDart, Dallas, Texas, United States, 75215
Job Title:
Senior Contact Center Engineer
Location:
Dallas, TX (Hybrid)
Duration:
Contract
Description:Call Routing, IVR and NICE InContact is must.We need strong person who have worked in Contact Center space (and not in enterprise telephony) and with GOOD experience in NICE InContact, should haveWorked with businessWorked in configuring/changing/building IVR FlowsWorked in some self service enablement for IVR FlowsWorked in full function understanding and building Skill base routingWorked on building reports / changing reportsExperience on non-voice channel will be great advantageExperience on WFM products, Quality Management solutions, Sentiment analysis etc would be great advantageExperience with API integration to down stream system would be great experience
Key Skills:
Call Routing, IVR, NICE InContact, Contact Center, non-voice channel, WFM products, Quality Management, API integration
Senior Contact Center Engineer
Location:
Dallas, TX (Hybrid)
Duration:
Contract
Description:Call Routing, IVR and NICE InContact is must.We need strong person who have worked in Contact Center space (and not in enterprise telephony) and with GOOD experience in NICE InContact, should haveWorked with businessWorked in configuring/changing/building IVR FlowsWorked in some self service enablement for IVR FlowsWorked in full function understanding and building Skill base routingWorked on building reports / changing reportsExperience on non-voice channel will be great advantageExperience on WFM products, Quality Management solutions, Sentiment analysis etc would be great advantageExperience with API integration to down stream system would be great experience
Key Skills:
Call Routing, IVR, NICE InContact, Contact Center, non-voice channel, WFM products, Quality Management, API integration