Deskside Support Specialist

Hello,

Please let me know if you are interested.

Position -

Deskside Support Specialist

Location -

Franklin, TN (Onsite Position)

Job Type - || Permanent Position ||

Job Purpose

The Deskside Support Specialist provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Laptop hardware/equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provides end-user assistance where required.

Essential Job Duties & Responsibilities

Basic troubleshooting of software & hardwareDeploy & retire hardwareCarry out assigned project tasksUtilize asset report data to remediate reporting issuesOther duties as assignedKnowledge, Skills & Abilities

Mac OS and iOSVerbal CommunicationMicrosoft Office SuiteWritten CommunicationLaptop, Desktop and Printer HardwareAbility to document time spentMicrosoft Windows 7 and upFollow written procedureBasic DOS commandsFollow verbal instructionAbility to lift 50lbsBasic understanding of virtual environmentsWork both independently and part of a teamCustomer Oriented

Education and Experience

High School Diploma or equivalent, required.

Thanks & Regard

Roshan Singh

972 430 7053 Ext- 336

Mob - 209 448 4677

Saxon GlobalRoshan.s@saxonglobal.com