NiSUS Technologies Corporation
Entry Level Tier 1 Help Desk - Cleared
NiSUS Technologies Corporation, San Antonio, Texas, United States, 78208
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureRequirementsTS/SCI with poly required
Bachelor of Science5 years of related experience may be substituted for a degree.Customer ServiceServiceNow Ticketing SystemOne of the Following Certifications Required:
A+Network+CCNA SecurityCySA+GICSPGSECSecurity+CNDSSCPCASPCCNP SecurityCISACISSPGCEDGCIHCCSP
BenefitsHealth & Life InsuranceDental InsuranceDisability Insurance401K Retirement Plan with MatchingTuition AssistanceVacation and Sick LeaveHiring BonusesReferral Recruitment Program
Bachelor of Science5 years of related experience may be substituted for a degree.Customer ServiceServiceNow Ticketing SystemOne of the Following Certifications Required:
A+Network+CCNA SecurityCySA+GICSPGSECSecurity+CNDSSCPCASPCCNP SecurityCISACISSPGCEDGCIHCCSP
BenefitsHealth & Life InsuranceDental InsuranceDisability Insurance401K Retirement Plan with MatchingTuition AssistanceVacation and Sick LeaveHiring BonusesReferral Recruitment Program