Technical Device Manager, Marcom

Marcom is the creatively-led global team that oversees Apple’s consumer-facing marketing. We ensure the flawless development and execution of world-class communications across all media and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging, and inspiring marketing experiences.The Marcom Production Operations team (MPO) is a technically focused production service organization which covers everything from device management and R&D to media operations and signal flow on productions. The teams behind these areas help to deliver world-class productions across all business lines on technically complex projects with creative that pushes the limits on what is possible. We’re seeking a team member that can work with us to deliver these projects with a focus on the customer experience while keeping a sense of curiosity and humbleness that continues to help the team innovate and grow.Job DescriptionTechnical Device Managers support our producers and creatives and provide product expertise before, during, and after productions. They know anything and everything about our Apple devices and larger ecosystem of services, and work with creatives on content that is used in launch videos, Apple Keynote events, guided tours, digital signage, and advertisements.Responsibilities:Ensure released and unreleased products remain true to functionAct as a liaison between engineering, product marketing, branding, content, and productionWork with creatives to prototype, load, and screen capture content on devicesManage devices in production environment (Video and Photo)Prepare and test hardware and software ahead of a productionPartner with creative teams to ensure screens and content remain trueHandle logistics, project planning, and meet security needsMinimum Qualifications:4+ years in a technical or production roleExperience in photo and video productionExperience in networking and/or technical troubleshootingExperience with at least one of the following: Photoshop, After Effects, and/or Final CutPreferred Qualifications:Strong curiosity and dedication to ongoing learning and professional developmentAbility to manage ambiguity and drive projects forward, even without a clear pathExcellent customer focus, with a knack for building strong relationships to better understand and meet customer needsOutstanding problem-solving skills, including an ability to solve complex technical challengesDeep expertise in Apple hardware and software productsExperience using Terminal and Command LineTechnical project management experiencePrior experience as an Apple Lead GeniusAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,100 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses related to advancing your career at Apple. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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