Gap Inc.
Director of Network Engineering
Gap Inc., San Francisco, California, United States, 94199
About the Role This role is responsible for leading the delivery of global data and voice network, which consists of cloud and data center network, stores network (2500+ stores), supply chain and campus networks and our international network footprint. This leader will work closely with and manage a geographically dispersed engineering staff to support the goals and objectives of the business. The role must be capable of working in a matrixed, fast-paced organization while coordinating the delivery of multiple initiatives. This leader will be hands on with a strong record of accomplishment in design, architecture, and development. This resource will be expected to mitigate and direct the team in critical situations, driving decisions that are paramount to business outcomes.
This leader should be technically astute, collaborative, transformative, inclusive, and must understand how their products impact the internal customers that depend on a solid network foundation while maintaining a safe, secure, robust, and reliable platform to support other engineering teams and services that they provide.
As a people leader first and delivery manager second, this leader must build, inspire, and lead the technical teams. This person will have spent most of their career leading and transforming Network and Telecom teams into platform engineering, DevOps, and cloud-first culture all while improving network availability and resiliency. This role will drive adherence to agile sprint and/or project milestones, including quickly implementing mitigation strategies when progress deviates from plan. What You'll Do
What you will do:Transform a traditional network engineering team to a platform engineering, automation, cloud first, SRE mindsetIdentifies, recommends, and drives multi-year Network and Telecom technology strategies to address business needs and unlocks business capabilitiesTranslates the company/area strategic vision into actionable goals and objectives and key results measures for the teamDrives and builds continual improvements into goals and yearly plansActively engages with our product engineering teams in Gap Technology Solutions to help land strategic efforts including Cloud migration, data center migrations and modernizationManage matrix teams to deliver against team goals and objectives; define a hybrid future of work workforce that operates from various locationsEffectively innovate and operate outside the comfort zone of established methods and proceduresHire, mentor, coach, and support our culture of building extra-ordinary talent in a performance cultureWho you are:Experienced leader that can build and manage high performing engineer teams and manage teams cross-functionally.Proven experience in network automation technologies (automating network, host provisioning, voice services, and call center platforms) – cloud voice and call center as a service, a plusAbility to design, implement, and troubleshoot Wi-Fi (e.g, access points) and security infrastructureExperience with CISCO Products, Software Defined WAN (SD-WAN), DevOps, 5G, and virtualization,
is requiredDemonstrated progressive leadership responsibilities in a large-scale global network in private/on-prem and public cloud environments such as Azure, Amazon Web Services, or Google Cloud PlatformFamiliar with open-source technologies and deep knowledge of public cloud offerings (e.g., cloud native load balancers and firewalls)Experience with traditional, cloud native, or open-source network observability/monitoring tool stack for actionable business or service insights (e.g., Net Spyglass, Thousand Eyes, AppNeta, etc.)Experience with DevOps & ITIL approach in running a superior service operations & delivery functionDemonstrated ability to prioritize initiatives and features to align with strategic objectives and with business goals; ability to assign recurring tasks and to utilize metrics to measure effectiveness.Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems; effectively managing relationships with a broad and diverse group of business partners; comfortably interacts and presents ideas and concepts to senior managementProficient in management of services globalization – MSP modelAbility to travel as neededWho You Are#J-18808-Ljbffr
This leader should be technically astute, collaborative, transformative, inclusive, and must understand how their products impact the internal customers that depend on a solid network foundation while maintaining a safe, secure, robust, and reliable platform to support other engineering teams and services that they provide.
As a people leader first and delivery manager second, this leader must build, inspire, and lead the technical teams. This person will have spent most of their career leading and transforming Network and Telecom teams into platform engineering, DevOps, and cloud-first culture all while improving network availability and resiliency. This role will drive adherence to agile sprint and/or project milestones, including quickly implementing mitigation strategies when progress deviates from plan. What You'll Do
What you will do:Transform a traditional network engineering team to a platform engineering, automation, cloud first, SRE mindsetIdentifies, recommends, and drives multi-year Network and Telecom technology strategies to address business needs and unlocks business capabilitiesTranslates the company/area strategic vision into actionable goals and objectives and key results measures for the teamDrives and builds continual improvements into goals and yearly plansActively engages with our product engineering teams in Gap Technology Solutions to help land strategic efforts including Cloud migration, data center migrations and modernizationManage matrix teams to deliver against team goals and objectives; define a hybrid future of work workforce that operates from various locationsEffectively innovate and operate outside the comfort zone of established methods and proceduresHire, mentor, coach, and support our culture of building extra-ordinary talent in a performance cultureWho you are:Experienced leader that can build and manage high performing engineer teams and manage teams cross-functionally.Proven experience in network automation technologies (automating network, host provisioning, voice services, and call center platforms) – cloud voice and call center as a service, a plusAbility to design, implement, and troubleshoot Wi-Fi (e.g, access points) and security infrastructureExperience with CISCO Products, Software Defined WAN (SD-WAN), DevOps, 5G, and virtualization,
is requiredDemonstrated progressive leadership responsibilities in a large-scale global network in private/on-prem and public cloud environments such as Azure, Amazon Web Services, or Google Cloud PlatformFamiliar with open-source technologies and deep knowledge of public cloud offerings (e.g., cloud native load balancers and firewalls)Experience with traditional, cloud native, or open-source network observability/monitoring tool stack for actionable business or service insights (e.g., Net Spyglass, Thousand Eyes, AppNeta, etc.)Experience with DevOps & ITIL approach in running a superior service operations & delivery functionDemonstrated ability to prioritize initiatives and features to align with strategic objectives and with business goals; ability to assign recurring tasks and to utilize metrics to measure effectiveness.Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems; effectively managing relationships with a broad and diverse group of business partners; comfortably interacts and presents ideas and concepts to senior managementProficient in management of services globalization – MSP modelAbility to travel as neededWho You Are#J-18808-Ljbffr