Novanta
Senior IT Operations Support
Novanta, Bedford, Massachusetts, us, 01730
Build a career powered by innovations that matter!
At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
Company Overview
Build a career powered by innovations that matter. At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We serve as a trusted technology partner to medical and advanced industrial original equipment manufacturers (OEMs) worldwide, engineering components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is a global organization with offices located throughout EMEA, The Americas and Asia Pacific. Novanta is a publicly traded company on NASDAQ under symbol NOVT.
Business Unit Overview
This position is part of Novanta's Corporate and Shared Services global teams. Novanta's Corporate and Shared Services teams play an important role in executing the company's strategic mission and operations. Included in Corporate and Shared Services are the business functions including Finance, Accounting, Human Resources, Information Technology, Legal, Compliance, Corporate Development and Corporate Marketing. The Corporate and Shared Services teams work closely with all Novanta business units to support operating initiatives contributing to the organization's financial success.
Position Details
Summary
You will provide technical support to internal customers, ensuring the smooth operation of all IT systems and equipment. You will troubleshoot and resolve issues in a timely and efficient manner, while maintaining a high level of customer service. Your role is critical in ensuring the productivity and success of the organization.
Primary ResponsibilitiesPrimary escalation point for all client hardware and software related needsSupport client related operational tasksNew client hardware imaging and deploymentsApplication deployments and upgradesWindows 10/11 operating system supportBusiness productivity and manufacturing application supportSite level Active Directory object managementUser, group and computer object managementSupport of Office 365 / Exchange Online related tasksSupport of remote usersBasic Windows server supportDocumenting current practices and policiesUser Education efforts for onsite requirements or general requirementsRequired Experience, Education, Skills, Training and Competencies
Technical
Extensive experience working with MS Office & Office 365Experience working with Active DirectoryExperience with Help Desk softwareExperience working with client imaging and software deployment productsExperience working in an IT environment that leverages both external and internal resources.Prior experience with the following is a plus:
Basic understanding of networking technologiesExperience with InTune/Mobile BYOD administrationFamiliarity with Azure in a hybrid environmentSupporting an Engineering organization running SolidWorksExperience in a manufacturing environmentExperience using SQL Server
A minimum of 8 years hands on experienceBachelor's degree in Business, IT or related field preferredCompetencies
Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clientsGood analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.Detail-oriented and self-motivated and be able to work independentlyExceptional oral and written communication skills and the capability to work with customers at all levelsProven ability to identify process improvement opportunities, develop recommendations and document processesProven ability to work as a team player in a cross-functional team environmentExceptional work ethicMust be able to follow defined processes and develop processes where lackingMust be able to multi-task, as the support environment requires attention across multiple areasFlexibility to work outside normal business hours as required by position and assignmentsTravel Requirements
Up to 5% TravelPhysical Requirements
Lifting of PC and IT equipmentCompensation and Benefits
Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.
#LI-IC1
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
Company Overview
Build a career powered by innovations that matter. At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We serve as a trusted technology partner to medical and advanced industrial original equipment manufacturers (OEMs) worldwide, engineering components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is a global organization with offices located throughout EMEA, The Americas and Asia Pacific. Novanta is a publicly traded company on NASDAQ under symbol NOVT.
Business Unit Overview
This position is part of Novanta's Corporate and Shared Services global teams. Novanta's Corporate and Shared Services teams play an important role in executing the company's strategic mission and operations. Included in Corporate and Shared Services are the business functions including Finance, Accounting, Human Resources, Information Technology, Legal, Compliance, Corporate Development and Corporate Marketing. The Corporate and Shared Services teams work closely with all Novanta business units to support operating initiatives contributing to the organization's financial success.
Position Details
Summary
You will provide technical support to internal customers, ensuring the smooth operation of all IT systems and equipment. You will troubleshoot and resolve issues in a timely and efficient manner, while maintaining a high level of customer service. Your role is critical in ensuring the productivity and success of the organization.
Primary ResponsibilitiesPrimary escalation point for all client hardware and software related needsSupport client related operational tasksNew client hardware imaging and deploymentsApplication deployments and upgradesWindows 10/11 operating system supportBusiness productivity and manufacturing application supportSite level Active Directory object managementUser, group and computer object managementSupport of Office 365 / Exchange Online related tasksSupport of remote usersBasic Windows server supportDocumenting current practices and policiesUser Education efforts for onsite requirements or general requirementsRequired Experience, Education, Skills, Training and Competencies
Technical
Extensive experience working with MS Office & Office 365Experience working with Active DirectoryExperience with Help Desk softwareExperience working with client imaging and software deployment productsExperience working in an IT environment that leverages both external and internal resources.Prior experience with the following is a plus:
Basic understanding of networking technologiesExperience with InTune/Mobile BYOD administrationFamiliarity with Azure in a hybrid environmentSupporting an Engineering organization running SolidWorksExperience in a manufacturing environmentExperience using SQL Server
A minimum of 8 years hands on experienceBachelor's degree in Business, IT or related field preferredCompetencies
Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clientsGood analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.Detail-oriented and self-motivated and be able to work independentlyExceptional oral and written communication skills and the capability to work with customers at all levelsProven ability to identify process improvement opportunities, develop recommendations and document processesProven ability to work as a team player in a cross-functional team environmentExceptional work ethicMust be able to follow defined processes and develop processes where lackingMust be able to multi-task, as the support environment requires attention across multiple areasFlexibility to work outside normal business hours as required by position and assignmentsTravel Requirements
Up to 5% TravelPhysical Requirements
Lifting of PC and IT equipmentCompensation and Benefits
Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.
#LI-IC1
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.