Bright Horizons Children's Centers
Director, Growth Learning & Development
Bright Horizons Children's Centers, Newton, Massachusetts, United States, 02165
The Director of Growth Learning and Development plays a key role in the strategic development and implementation of learning programs for Bright Horizons sales and account directors, as well as marketing and support specialists that are critical to the team's success. This role also provides oversight for other Growth Learning team members and demonstrates a high degree of autonomy in decision- making and project management. In addition, the role provides strategic guidance and works collaboratively with Growth Team senior leaders, key stakeholders, and subject matter experts to ensure learning programs enable these teams to meet their annual goals.What you will be doing:Identifies opportunities for and leads execution of training projects which drives annual progress toward Growth Team revenue goals along with foundational, long-term positive change for Growth Team members toward quota attainment and career progression
Maintains a strong understanding of Bright Horizons buyer's journey, industry sectors and buying influences, B2B marketing strategy, products and services, competitive intelligence, and internal platforms and systems to effective lead Growth Team training efforts
Manages the development, delivery, and assessments of learning activities and programs for in person, virtual, and autonomous learning
Focuses on key sales skills, as well as functional, product-related learning that help team members tell a compelling story and show the value of our products and services
Applies best practice in instructional design, adult learning principles, group facilitation, and relevant training methodologies to support ongoing learning & development across teams
Plans and executes Growth Team-wide meetings throughout the year, including in-person team meetings (as needed)
Develops training metrics, tracking, and reporting that demonstrate the effectiveness of our learning activities and programs
Advises Growth Team leaders on long-term training and development needs; manages the facilitation of recurring and strategic needs assessments including data gathering, analysis, and recommendations to leadership
Supervises other Growth Learning team members, as needed, to ensure annual training goals are met, and ensures the delivery of a consistent, high-quality training experience for Growth Team members
Works collaboratively with Talent and Learning Services teams to ensure learning and development practices are aligned with the overall Bright Horizons learning organization
Exemplifies and fosters the Bright Horizons culture and HEART Principles in all work functions and internal interactions
Works cross functionally to provide leadership with the visibility of the progress against the learning objectives- with the safety zone of practice migrating to the accountability of performance management as required
What we hope you will bring to the role:Job Requirements - Education/Experience
Bachelor's Degreein Business, Communications, Organizational Development, or related area - Required7 years of experience in sales, account management, training and/or adult learning programs - Required3 years of supervisory/team leadership experience - PreferredAdditional Job Requirements
A strong understanding of the sales and account management environment, including sales enablement, revenue-facing roles, sales support, and demonstrated knowledge of best practices, methodologies, and techniques in each of these areas
Expert training facilitation skills to large and small audiences
Able to manage multiple projects at once, anticipate roadblocks, juggle priorities, and meet completion deadlines
Develop a deep familiarity with the Bright Horizons buyer's journey to support the sales team's success through the stages of that journey - and remain able to adapt quickly as the market evolves.
Able to build strong internal relationships, collaborate with cross-functional teams, build trust through authentic leadership and authentic interactions with colleagues and team members.
Experience with Microsoft platforms including Teams, SharePoint, PowerPoint, Excel, Word, and Outlook
Experience with CRM (Salesforce) sales enablement functionality
Experience with learning management systems (such as Cornerstone), webinar platforms (such as Adobe Connect, WebEx, On24, etc.) and virtual training creation software (such as Brainshark, Adobe Captivate, TechSmith Camtasia, etc.)
Must be able to lift object to 50 pounds at onsite events, with some events including extensive walking
Travel as needed to support Growth team learning and development needs, less than 10% of the time
Passion for the Bright Horizons mission and dedication to living our company values - our HEART principles - in each interaction everyday
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.Life at Bright Horizons:
Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?Contact us at bhrecruit@brighthorizons.com or 855-877-6866Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Maintains a strong understanding of Bright Horizons buyer's journey, industry sectors and buying influences, B2B marketing strategy, products and services, competitive intelligence, and internal platforms and systems to effective lead Growth Team training efforts
Manages the development, delivery, and assessments of learning activities and programs for in person, virtual, and autonomous learning
Focuses on key sales skills, as well as functional, product-related learning that help team members tell a compelling story and show the value of our products and services
Applies best practice in instructional design, adult learning principles, group facilitation, and relevant training methodologies to support ongoing learning & development across teams
Plans and executes Growth Team-wide meetings throughout the year, including in-person team meetings (as needed)
Develops training metrics, tracking, and reporting that demonstrate the effectiveness of our learning activities and programs
Advises Growth Team leaders on long-term training and development needs; manages the facilitation of recurring and strategic needs assessments including data gathering, analysis, and recommendations to leadership
Supervises other Growth Learning team members, as needed, to ensure annual training goals are met, and ensures the delivery of a consistent, high-quality training experience for Growth Team members
Works collaboratively with Talent and Learning Services teams to ensure learning and development practices are aligned with the overall Bright Horizons learning organization
Exemplifies and fosters the Bright Horizons culture and HEART Principles in all work functions and internal interactions
Works cross functionally to provide leadership with the visibility of the progress against the learning objectives- with the safety zone of practice migrating to the accountability of performance management as required
What we hope you will bring to the role:Job Requirements - Education/Experience
Bachelor's Degreein Business, Communications, Organizational Development, or related area - Required7 years of experience in sales, account management, training and/or adult learning programs - Required3 years of supervisory/team leadership experience - PreferredAdditional Job Requirements
A strong understanding of the sales and account management environment, including sales enablement, revenue-facing roles, sales support, and demonstrated knowledge of best practices, methodologies, and techniques in each of these areas
Expert training facilitation skills to large and small audiences
Able to manage multiple projects at once, anticipate roadblocks, juggle priorities, and meet completion deadlines
Develop a deep familiarity with the Bright Horizons buyer's journey to support the sales team's success through the stages of that journey - and remain able to adapt quickly as the market evolves.
Able to build strong internal relationships, collaborate with cross-functional teams, build trust through authentic leadership and authentic interactions with colleagues and team members.
Experience with Microsoft platforms including Teams, SharePoint, PowerPoint, Excel, Word, and Outlook
Experience with CRM (Salesforce) sales enablement functionality
Experience with learning management systems (such as Cornerstone), webinar platforms (such as Adobe Connect, WebEx, On24, etc.) and virtual training creation software (such as Brainshark, Adobe Captivate, TechSmith Camtasia, etc.)
Must be able to lift object to 50 pounds at onsite events, with some events including extensive walking
Travel as needed to support Growth team learning and development needs, less than 10% of the time
Passion for the Bright Horizons mission and dedication to living our company values - our HEART principles - in each interaction everyday
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.Life at Bright Horizons:
Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?Contact us at bhrecruit@brighthorizons.com or 855-877-6866Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.