BOK Financial Corporation
IT Application Manager - Contact Center Platform
BOK Financial Corporation, Tulsa, Oklahoma, United States, 74145
Location:
Tulsa -TULAreas of Interest:
Information TechnologyPay Transparency Salary Range:
Not AvailableApplication Deadline:
12/01/2024Summary
At BOK Financial, our success starts with our incredible talent, and we are looking for an IT Application Manager for our contact center technology team. This role will lead and manage our technical resources to deliver solutions for our customers and business lines. This is an opportunity to play an essential role and quickly make an impact through advancing customer experiences through advanced technology. Bring your passion for team building, technical support, and development. It’s an exciting time to join us!Job Description
This role is responsible for orchestrating project/product delivery and platform operations for the Contact Center Platform team. The role will include the formulation and delivery of contact center products and services to attain greater value to customers and business lines. This is an essential role in advancing customer experiences and capabilities, and contributing to the future strategic direction of our contact center channels at BOKF.How You'll Spend Your Time
You will oversee the formulation and execution of contact center projects/product delivery efforts to create value to customers and business lines.You will recruit, encourage, coach, and equip team members for team success and individual growth.You will manage the effective ongoing operations delivery of contact center platforms to ensure operational soundness.You will collaboratively build trusted relationships and share guidance and advice to business and IT partners.You will contribute to strategy initiatives to align with organizational objectives and goals.Education & Experience Requirements
This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Computer Science, Information Systems, or related field and 7-10 years of directly related professional experience or equivalent combination of education and experience and at least 5 years of management experience overseeing one or more teams of technical professionals or equivalent combination of education and experience.Knowledge
Knowledge of contact center or contact center as a service (CCaaS), especially Five9.Application concepts (security, database, network, architecture, infrastructure) especially in cloud environments.Agile methodologies (such as Scrum) and project management methodologies.Knowledge of IT product management practices is a strong plus.Skills
5+ years of experience in managing and leading IT application teams.5+ years of experience in managing/leading complex IT projects.Seasoned people manager and effective delegator that is driven to deliver results.Experience in effectively managing partner/vendor relationships.Abilities
Passion for working with teams to deliver solutions to complex business and technical challenges.Organized, adaptable, and solution-oriented.Ability to assess, coach and grow the talent of our teams.Ability to build trusted relationships and promote a culture of collaboration with business and technical teams.Working Conditions & Physical Requirements
OfficeAbout BOK Financial Corporation
For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.Operations focused in an eight-state footprint4,800 team members$49 billion in assets$100 billion in assets under management and administration$6.1 million donated to local nonprofits in 202233,000+ volunteer hours by our employees in 2022Apply today
and take the first step towards your next career opportunity!
#J-18808-Ljbffr
Tulsa -TULAreas of Interest:
Information TechnologyPay Transparency Salary Range:
Not AvailableApplication Deadline:
12/01/2024Summary
At BOK Financial, our success starts with our incredible talent, and we are looking for an IT Application Manager for our contact center technology team. This role will lead and manage our technical resources to deliver solutions for our customers and business lines. This is an opportunity to play an essential role and quickly make an impact through advancing customer experiences through advanced technology. Bring your passion for team building, technical support, and development. It’s an exciting time to join us!Job Description
This role is responsible for orchestrating project/product delivery and platform operations for the Contact Center Platform team. The role will include the formulation and delivery of contact center products and services to attain greater value to customers and business lines. This is an essential role in advancing customer experiences and capabilities, and contributing to the future strategic direction of our contact center channels at BOKF.How You'll Spend Your Time
You will oversee the formulation and execution of contact center projects/product delivery efforts to create value to customers and business lines.You will recruit, encourage, coach, and equip team members for team success and individual growth.You will manage the effective ongoing operations delivery of contact center platforms to ensure operational soundness.You will collaboratively build trusted relationships and share guidance and advice to business and IT partners.You will contribute to strategy initiatives to align with organizational objectives and goals.Education & Experience Requirements
This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Computer Science, Information Systems, or related field and 7-10 years of directly related professional experience or equivalent combination of education and experience and at least 5 years of management experience overseeing one or more teams of technical professionals or equivalent combination of education and experience.Knowledge
Knowledge of contact center or contact center as a service (CCaaS), especially Five9.Application concepts (security, database, network, architecture, infrastructure) especially in cloud environments.Agile methodologies (such as Scrum) and project management methodologies.Knowledge of IT product management practices is a strong plus.Skills
5+ years of experience in managing and leading IT application teams.5+ years of experience in managing/leading complex IT projects.Seasoned people manager and effective delegator that is driven to deliver results.Experience in effectively managing partner/vendor relationships.Abilities
Passion for working with teams to deliver solutions to complex business and technical challenges.Organized, adaptable, and solution-oriented.Ability to assess, coach and grow the talent of our teams.Ability to build trusted relationships and promote a culture of collaboration with business and technical teams.Working Conditions & Physical Requirements
OfficeAbout BOK Financial Corporation
For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.Operations focused in an eight-state footprint4,800 team members$49 billion in assets$100 billion in assets under management and administration$6.1 million donated to local nonprofits in 202233,000+ volunteer hours by our employees in 2022Apply today
and take the first step towards your next career opportunity!
#J-18808-Ljbffr