Nsc Global
Desktop Support Engineer (Level 1)
Nsc Global, Miami, Florida, us, 33222
OverviewNSC Global is currently looking for a
Desktop Support Engineer
to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at
www.nscglobal.com
for more information on our organization.
POSITION : Desktop Support Engineer
JOB TYPE : Direct Hire (W2) with NSC Global
START DATE : IMMEDIATELY
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups.
Provides on-site and remote technical service support, installation, configuration, and problem resolution in Apple / MAC / Network environments.
Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software, and system failures using established procedures.
Determines most cost-effective repair resolution to minimize customer downtime.
Acts as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
Monitors and updates help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities, and documenting solutions.
Functions as the primary point of contact and communication with customers from assignment of ticket to successful resolution of issue, including scheduling work and keeping customers aware of work status and solution progress.
Evaluates current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
Coordinates support and repair activities with select third party vendors.
QualificationsSkill/Ability Knowledge:
Must have the technical ability to provide desk-side support for computer and printer hardware, common software applications, Apple / Mac OS issues.
Must be a proficient user of personal computer tools for word processing, decision support, and communication.
Must be skilled in problem-solving techniques and supporting financial customers.
Proficiency in the following areas – Networking, VPN, Wireless, Customer Service, Ticketing system applications, and multi-tasking.
Soft Skills:
Thought Process:
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal:
Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical:
Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
#J-18808-Ljbffr
Desktop Support Engineer
to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at
www.nscglobal.com
for more information on our organization.
POSITION : Desktop Support Engineer
JOB TYPE : Direct Hire (W2) with NSC Global
START DATE : IMMEDIATELY
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups.
Provides on-site and remote technical service support, installation, configuration, and problem resolution in Apple / MAC / Network environments.
Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software, and system failures using established procedures.
Determines most cost-effective repair resolution to minimize customer downtime.
Acts as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
Monitors and updates help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities, and documenting solutions.
Functions as the primary point of contact and communication with customers from assignment of ticket to successful resolution of issue, including scheduling work and keeping customers aware of work status and solution progress.
Evaluates current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
Coordinates support and repair activities with select third party vendors.
QualificationsSkill/Ability Knowledge:
Must have the technical ability to provide desk-side support for computer and printer hardware, common software applications, Apple / Mac OS issues.
Must be a proficient user of personal computer tools for word processing, decision support, and communication.
Must be skilled in problem-solving techniques and supporting financial customers.
Proficiency in the following areas – Networking, VPN, Wireless, Customer Service, Ticketing system applications, and multi-tasking.
Soft Skills:
Thought Process:
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal:
Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical:
Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
#J-18808-Ljbffr