Sage Restaurant Group
Guest Services Manager
Sage Restaurant Group, Denver, Colorado, United States, 80285
Sage Hospitality Group - Guest Services Manager - Denver, Colorado
Experience unmatched convenience and relaxation at
Hyatt Place Peña Station / Denver Airport , strategically located near the bustling Denver International Airport. Our hotel offers a free airport shuttle and modern, comfortable rooms, providing a stylish retreat for both business and leisure travelers. Unwind in our indoor pool, stay active at our 24/7 fitness center and start your day right with our complimentary breakfast. With quick and seamless access to Denver’s A-Line, explore the vibrant energy of Downtown Denver, making our hotel the perfect hub for a well-rounded and enjoyable stay.Job OverviewManage all facets of hotel transportation function to include vehicles, budgets, drivers, and guests. Transport hotel guests to and from the airport and other requested and assigned locations. Assist arriving and departing guests by opening and closing doors, loading and unloading luggage from the courtesy van. Ensure guest satisfaction and comfort by promptly and courteously responding to requests. Ensure guest safety at all times. Report potential problems and opportunities to management with suggestions.Develop and implement safety, security, and emergency plans and programs for the hotel through the supervision of the Security staff, training of the hotel staff, investigations, and coordination of activities with outside agencies to ensure a safe/secure experience for guests and staff, protect hotel assets, and minimize liabilities and losses. Oversee the hotel Safety Committee and organize the team to ensure the hotel meets safety training requirements.Assist and support Front Office Manager with administrative duties and Guest Service duties that relate to the Front Office department.ResponsibilitiesHire, train, and schedule for the Transportation and Security departments.Ensure proper communication to team members.Investigate, analyze, and report on all incidents and accidents; coordinate activities and liaise with local and federal law enforcement agencies, fire companies, and insurance agencies.Comply with all Department of Transportation regulations and requirements.Ensure all risk compliance items are followed including the DOT random drug screens and motor vehicle reports.Supervise human resources activities in the department.Ensure all new hires are aware of all aspects of the hotel.Responsible for short-term planning and daily operations of the department.Provide motivation to the department and drive hotel guests to and from the airport.Assist guests with luggage and respond to guest questions and issues.Identify and assist guests with physical limitations or disabilities.Maintain the hotel van; gas, oil, cleanliness; filling in daily van reports.Coordinate guest service efforts including group arrivals and departures.Greet guests, offer assistance with check-in/check-out, deliver laundry, and store luggage.Order supplies and maintain inventory control.Follow-up on any complaints or problems a guest may experience.Walk the property frequently to ensure all public areas are clean and well maintained.Assist and support all departments when working as the night manager.Perform other duties as assigned.QualificationsEducation/Formal TrainingHigh School diploma or equivalent. Possess a valid driver’s license. May require additional certification including a CDL – Chauffeur Driver License to drive a van larger than 15 passengers.Experience3 years or more of similar experience.Knowledge/SkillsComplete knowledge of the Sage Fleet Safety Program. Must have general knowledge of customer service skills and be competent in oral and written English. Must have knowledge of local establishments and the surrounding community.Physical DemandsLifting up to 50 lbs., pushing or pulling carts up to 200 lbs. Mobility - walking frequently during shift. Continuous standing - to wait for arriving guests. Driving - constant driving to transport guests.Health savings and flexible spending accounts, Basic Life and AD&D insurance, Paid time off for vacation, sick time, and holidays, Eligible to participate in the Company’s 401(k) program with employer matching, Employee Assistance Program, Tuition Reimbursement, Great discounts on Hotels, Restaurants, and much more.
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Experience unmatched convenience and relaxation at
Hyatt Place Peña Station / Denver Airport , strategically located near the bustling Denver International Airport. Our hotel offers a free airport shuttle and modern, comfortable rooms, providing a stylish retreat for both business and leisure travelers. Unwind in our indoor pool, stay active at our 24/7 fitness center and start your day right with our complimentary breakfast. With quick and seamless access to Denver’s A-Line, explore the vibrant energy of Downtown Denver, making our hotel the perfect hub for a well-rounded and enjoyable stay.Job OverviewManage all facets of hotel transportation function to include vehicles, budgets, drivers, and guests. Transport hotel guests to and from the airport and other requested and assigned locations. Assist arriving and departing guests by opening and closing doors, loading and unloading luggage from the courtesy van. Ensure guest satisfaction and comfort by promptly and courteously responding to requests. Ensure guest safety at all times. Report potential problems and opportunities to management with suggestions.Develop and implement safety, security, and emergency plans and programs for the hotel through the supervision of the Security staff, training of the hotel staff, investigations, and coordination of activities with outside agencies to ensure a safe/secure experience for guests and staff, protect hotel assets, and minimize liabilities and losses. Oversee the hotel Safety Committee and organize the team to ensure the hotel meets safety training requirements.Assist and support Front Office Manager with administrative duties and Guest Service duties that relate to the Front Office department.ResponsibilitiesHire, train, and schedule for the Transportation and Security departments.Ensure proper communication to team members.Investigate, analyze, and report on all incidents and accidents; coordinate activities and liaise with local and federal law enforcement agencies, fire companies, and insurance agencies.Comply with all Department of Transportation regulations and requirements.Ensure all risk compliance items are followed including the DOT random drug screens and motor vehicle reports.Supervise human resources activities in the department.Ensure all new hires are aware of all aspects of the hotel.Responsible for short-term planning and daily operations of the department.Provide motivation to the department and drive hotel guests to and from the airport.Assist guests with luggage and respond to guest questions and issues.Identify and assist guests with physical limitations or disabilities.Maintain the hotel van; gas, oil, cleanliness; filling in daily van reports.Coordinate guest service efforts including group arrivals and departures.Greet guests, offer assistance with check-in/check-out, deliver laundry, and store luggage.Order supplies and maintain inventory control.Follow-up on any complaints or problems a guest may experience.Walk the property frequently to ensure all public areas are clean and well maintained.Assist and support all departments when working as the night manager.Perform other duties as assigned.QualificationsEducation/Formal TrainingHigh School diploma or equivalent. Possess a valid driver’s license. May require additional certification including a CDL – Chauffeur Driver License to drive a van larger than 15 passengers.Experience3 years or more of similar experience.Knowledge/SkillsComplete knowledge of the Sage Fleet Safety Program. Must have general knowledge of customer service skills and be competent in oral and written English. Must have knowledge of local establishments and the surrounding community.Physical DemandsLifting up to 50 lbs., pushing or pulling carts up to 200 lbs. Mobility - walking frequently during shift. Continuous standing - to wait for arriving guests. Driving - constant driving to transport guests.Health savings and flexible spending accounts, Basic Life and AD&D insurance, Paid time off for vacation, sick time, and holidays, Eligible to participate in the Company’s 401(k) program with employer matching, Employee Assistance Program, Tuition Reimbursement, Great discounts on Hotels, Restaurants, and much more.
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