Inside Sales Manager - Sales Operations & Aftermarkets

ATS Company: ATS CorporationRequisition ID: 13342Location:Irvine, CA, US, 92606Date: Oct 29, 2024Inside Sales Manager - Sales Operations & AftermarketsInside Sales Manager - Sales Operations & AftermarketsESSENTIAL JOB DUTIES:+ Lead and manage an inside sales team focused on driving revenue from the existing install base, including service contracts, spare parts, consumables, and consulting services.+ Develop and implement sales strategies to grow install base revenue, focusing on customer retention and upsell opportunities.+ Oversee the order-to-cash process, ensuring timely and accurate order processing, invoicing, and payment collection.+ Manage order acknowledgments, ensuring clear communication with customers regarding order status and delivery timelines.+ Collaborate with customer support, service teams, and account managers to identify and pursue sales opportunities within the existing customer base.+ Monitor and analyze sales and operational metrics to optimize team performance and drive continuous improvement in both revenue growth and process efficiency.+ Ensure accurate and timely processing of sales orders, renewals, customer inquiries, and order fulfillment.+ Maintain strong relationships with key customers, ensuring high levels of satisfaction and addressing any order-related concerns or issues.+ Prepare and present regular reports on sales performance, operational efficiency, customer feedback, and market trends to senior leadership.+ Work closely with marketing to develop targeted campaigns and promotions to support sales efforts.QUALIFICATIONS:+ Bachelors degree in Business, Sales, Marketing, or a related field.+ 5+ years of experience in inside sales, sales operations, or account management, preferably in the life sciences or automation industry.+ Proven experience in managing and growing revenue from an existing customer base.+ Strong understanding of the order-to-cash process, including order acknowledgment, invoicing, and payment collection.+ Strong leadership skills with experience in managing and developing sales teams.+ Excellent communication, organizational, and customer relationship management skills.+ Familiarity with CRM software, ERP systems, and sales analytics tools.+ Ability to work in a fast-paced environment and meet or exceed sales and operational targets.