Marketing and Communications Representative

We are seeking a Marketing and Communications Representative who will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently. The best Marketing and Communications Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Marketing and Communications Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these individuals can gather that for you. Problem-solving comes naturally. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Openings start full time and no experience is required; we provide on-the-job training!Responsibilities:

Close and manage at least 8-15 new accounts per weekGrow lead base through referralsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call-handling quotasHandle customer awards program and keep customers earning free products through our rewards programsKeep records of customer interactions, process customer accounts, and new customer salesFollow communication procedures and guidelines for customer appointmentsGo the extra mileDesired Skills:

Track record of over-achieving quotaStrong communication and active listeningFamiliarity with social mediaCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multitask, prioritize, and manage time effectively

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