Sentral
Lead Resident Concierge (Experience Associate)
Sentral, Los Angeles, California, United States, 90079
About Sentral
Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights - we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at
www.Sentral.com .
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The
Experience Associate
is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person role in downtown Los Angeles with a shift schedule of Sunday-Thursday from 7am-3:30pm.
What You’ll Do:
Uphold Sentral’s value of excellence in customer serviceEstablish rapport with residents and guests so they always feel lovedHandle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and proceduresProject an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitudeUse empathy to understand and help meet the needs of our residents and guestsRespond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are metProvide assistance with scheduling of the Experience team when neededCreate “Surprise and Delight” moments for residents and guestsLearn and train others on community software, such as Yardi and StayntouchBe an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon requestManage building access for guests, residents, and authorized vendors using key system technologyMonitor amenity spaces and ensure residents and guests are adhering to community policiesAssist Experience Manager in leading daily standups and monthly meetingsAssist Experience Manager with interviewing, training of new Experience team membersSupport onboarding and training of new Experience team members and provide ongoing mentorshipAssist Experience Manager with new process development and executionProvide supervisory coverage of the experience team in the absence of Experience Manager and Director of OperationsMaintain the atmosphere and cleanliness of entry lobbies and common spacesDemonstrate thorough understanding of Sentral’s homesharing program and be able to answer resident questions about becoming hostsStore luggage and politely handle early check-in, late checkout, and any other requests when necessaryAssist sales team by facilitating self-guided or virtual tours and onsite tours when neededAssess property and inform maintenance team of any need for repair or cleaningComplete daily tasks and shift reports, providing an overview of what occurs during shiftHave full knowledge of and be compliant with all property safety and emergency proceduresAssist with administrative duties such as light copying, package management, and other requests as deemed necessary by management and residentsWork on special projects as deemed necessary by managementCross-train in other areas of property to ensure all guest services are coveredPerform other related duties and assignments as needed and assigned
Skills and Experience
High School Diploma or equivalent required; some college preferred1+ years of experience working in hospitality or customer service industry requiredMultifamily and/or hospitality experience preferredStrong passion for hospitality and providing exceptional customer serviceExcellent interpersonal skills and the ability to communicate effectivelyComputer savvy with the capacity to learn and master multiple software systemsAbility to analyze, organize, prioritize, and follow up with a strong sense of urgencyActive listening skills, strong attention to detail, and strong organizational skillsProactive decision-making and problem-solving skillsDemonstrated ability to diffuse and respond to customer concernsA competent team player with a positive attitudeExemplify a high level of reliability, trustworthiness, and integrityAbility to work a flexible schedule, including evenings and weekends
Sentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shiftMove body in repetitive motions for extended periods of timeWork in a space that includes indoor and outdoor spaces, with and without coveringMove throughout the property as neededTransport boxes and equipment weighing up to 20 poundsCommunicate with other persons in the buildingObserve details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#J-18808-Ljbffr
Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights - we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at
www.Sentral.com .
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The
Experience Associate
is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved. The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.
This is an in-person role in downtown Los Angeles with a shift schedule of Sunday-Thursday from 7am-3:30pm.
What You’ll Do:
Uphold Sentral’s value of excellence in customer serviceEstablish rapport with residents and guests so they always feel lovedHandle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and proceduresProject an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitudeUse empathy to understand and help meet the needs of our residents and guestsRespond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are metProvide assistance with scheduling of the Experience team when neededCreate “Surprise and Delight” moments for residents and guestsLearn and train others on community software, such as Yardi and StayntouchBe an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon requestManage building access for guests, residents, and authorized vendors using key system technologyMonitor amenity spaces and ensure residents and guests are adhering to community policiesAssist Experience Manager in leading daily standups and monthly meetingsAssist Experience Manager with interviewing, training of new Experience team membersSupport onboarding and training of new Experience team members and provide ongoing mentorshipAssist Experience Manager with new process development and executionProvide supervisory coverage of the experience team in the absence of Experience Manager and Director of OperationsMaintain the atmosphere and cleanliness of entry lobbies and common spacesDemonstrate thorough understanding of Sentral’s homesharing program and be able to answer resident questions about becoming hostsStore luggage and politely handle early check-in, late checkout, and any other requests when necessaryAssist sales team by facilitating self-guided or virtual tours and onsite tours when neededAssess property and inform maintenance team of any need for repair or cleaningComplete daily tasks and shift reports, providing an overview of what occurs during shiftHave full knowledge of and be compliant with all property safety and emergency proceduresAssist with administrative duties such as light copying, package management, and other requests as deemed necessary by management and residentsWork on special projects as deemed necessary by managementCross-train in other areas of property to ensure all guest services are coveredPerform other related duties and assignments as needed and assigned
Skills and Experience
High School Diploma or equivalent required; some college preferred1+ years of experience working in hospitality or customer service industry requiredMultifamily and/or hospitality experience preferredStrong passion for hospitality and providing exceptional customer serviceExcellent interpersonal skills and the ability to communicate effectivelyComputer savvy with the capacity to learn and master multiple software systemsAbility to analyze, organize, prioritize, and follow up with a strong sense of urgencyActive listening skills, strong attention to detail, and strong organizational skillsProactive decision-making and problem-solving skillsDemonstrated ability to diffuse and respond to customer concernsA competent team player with a positive attitudeExemplify a high level of reliability, trustworthiness, and integrityAbility to work a flexible schedule, including evenings and weekends
Sentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shiftMove body in repetitive motions for extended periods of timeWork in a space that includes indoor and outdoor spaces, with and without coveringMove throughout the property as neededTransport boxes and equipment weighing up to 20 poundsCommunicate with other persons in the buildingObserve details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#J-18808-Ljbffr