DRH Search
Customer Engineer
DRH Search, San Francisco, California, United States, 94199
We're assisting a well-funded startup with their search for a Customer Engineer. Their product is an AI assistant that is connected to all of your company information and communication channels, providing a single source of knowledge retrieval. This role will work out of their SF office in the Financial District.
Tech Stack:
Docker, Kubernetes, AWS, GCP, Azure
What You'll Do:
Act as the primary technical advisor to the rapidly growing customer base, providing expert support and building strong relationshipsGuide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure, etc.) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm, etc.)Debug and patch tricky, deployment-specific issues with customersContribute features to systematically eliminate common issue points during deploymentCreate a seamless onboarding experience by developing comprehensive documentation that enables open-source users to easily deploy the product in their own cloud environmentsWork with customers to find the best use cases, maximizing our impact and valueBe the voice of the customer and bridge the gap between customers and product. Relay product insights and customer feedback to founders/engineering and help shape the direction of productWhat You'll Bring:
2+ years of experience as a Customer Engineer / Solutions Engineer / Deployed Engineer at a enterprise facing software company OR have 2+ years of experience in DevOps / Software Engineering and have an interest in shifting to a more customer-facing roleExcellent communication skills, with a strong ability to collaborate with others (both teammates and external customers). Ability to explain complex engineering/infrastructure concepts and tradeoffs to customers in a simple way.Experience with Docker/Kubernetes, cloud technologies (AWS, GCP, Azure), and on-prem/cloud deploymentsHave either helped deployed a product in the customer's cloud OR owned the deployment pipeline for a cloud-hosted, managed productAble to work in-person with the team in San Francisco, and game to work 60h+/weekNice to Haves:
Experience working in a fast-moving startup and in small teams with minimal guidance.Are a great multitasker, able to stay organized among competing priorities, and can pivot and adapt at a moment's noticeExperience with technical writing / large scale documentationExperience with Typescript/React/NextJS, Python, Relational DB (Postgres), and Vespa or Elasticsearch
Tech Stack:
Docker, Kubernetes, AWS, GCP, Azure
What You'll Do:
Act as the primary technical advisor to the rapidly growing customer base, providing expert support and building strong relationshipsGuide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure, etc.) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm, etc.)Debug and patch tricky, deployment-specific issues with customersContribute features to systematically eliminate common issue points during deploymentCreate a seamless onboarding experience by developing comprehensive documentation that enables open-source users to easily deploy the product in their own cloud environmentsWork with customers to find the best use cases, maximizing our impact and valueBe the voice of the customer and bridge the gap between customers and product. Relay product insights and customer feedback to founders/engineering and help shape the direction of productWhat You'll Bring:
2+ years of experience as a Customer Engineer / Solutions Engineer / Deployed Engineer at a enterprise facing software company OR have 2+ years of experience in DevOps / Software Engineering and have an interest in shifting to a more customer-facing roleExcellent communication skills, with a strong ability to collaborate with others (both teammates and external customers). Ability to explain complex engineering/infrastructure concepts and tradeoffs to customers in a simple way.Experience with Docker/Kubernetes, cloud technologies (AWS, GCP, Azure), and on-prem/cloud deploymentsHave either helped deployed a product in the customer's cloud OR owned the deployment pipeline for a cloud-hosted, managed productAble to work in-person with the team in San Francisco, and game to work 60h+/weekNice to Haves:
Experience working in a fast-moving startup and in small teams with minimal guidance.Are a great multitasker, able to stay organized among competing priorities, and can pivot and adapt at a moment's noticeExperience with technical writing / large scale documentationExperience with Typescript/React/NextJS, Python, Relational DB (Postgres), and Vespa or Elasticsearch