CCSE Unit Supervisor I

Job Description: CCSE Unit Supervisor I Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of Community Care Workers and/or clerical staff responsible for determining eligibility for Community Care for the Aged and Disabled (CCAD) programs. Assigns and supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with ability to apply complex policies and procedures. Job requires detailed oriented individuals with the ability to apply complex policies and procedures. This position may require up to 40% of travel. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team! Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Selects, manages and develops staff through conferences, mentoring, training and performance appraisal. Reads and evaluates case records to assess the quality of casework and identify training needs. Manages CCSE program eligibility and enrollment activities to ensure performance targets are met. Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries. Interprets policies, procedures, rules, regulations or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations). Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries. Manages office operations and internal resources effectively. Develops and maintains effective working relationships with management, agency staff, community partners, other state agencies, federal agencies, or the public. Communicates on a complex level with others to resolve problems, provide and exchange information, respond to inquiries, improve program effectiveness, and participate in group and/or community presentations. Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations. Occasional overtime may be required by management. Monitoring and evaluating unit performance and developing appropriate corrective action plans. Training, directing, and monitoring the work of others. Communicating effectively, orally and in writing. Knowledge Skills Abilities: Knowledge of Community Care Services Eligibility programs, policies and procedures. Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements. Experience working in a professional customer service environment required. Skill in resolving service delivery problems or staff performance issues by appropriately applying policies, procedures, and management practices. Ability to respond to and resolve client inquiries and complaints. Ability to evaluate case records according to program standards. Ability to organize workload among staff considering capabilities, limitations, organizational structure, and program policy and procedures. Ability to perform multiple tasks in a timely manner. Ability to use automated software (i.e. Microsoft Office Suite, SharePoint, etc.). Ability to understand and implement administrative procedures, interpret rules, regulations, and policies. Ability to communicate effectively both verbally and in writing in order to present relevant information regarding program objectives and policies to individuals, agency staff and community groups. Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects, and assignments. Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently. Ability to develop and maintain effective relationships with others (agency staff or representatives of community resources, other state agencies, federal agencies, or the public). Registration or Licensure Requirements: None Initial Selection Criteria: CCSE Unit Supervisor I, a minimum of two (2) years' experience in the Community Care Services Eligibility (CCSE) program preferred. Prior supervisory or leadership experience required. Current experience in Community Care for the Aged and Disabled (CCAD) programs or CCAD policy and procedures is preferred. Current experience of SASO, NTK, CSIL, TIERS, and CAPPS preferred. Experience planning, organizing, and monitoring production work required. Experience which demonstrates skill in communicating verbally and in writing required, as demonstrated on the state application. Experience in making decisions required. Experience performing multiple tasks in a timely manner required. Experience using computer software such as Microsoft Word, Excel, and Outlook required. Experience leading, mentoring, and/or motivating staff with varied skill levels and experience required. Application indicates the willingness to work beyond normal work hours of 8AM-5PM as needed/required. Additional Information: Interviews may be conducted in person. Selected applicants should download Microsoft TEAMS app prior to scheduled interview. This position is included in a career track series and may be filled at any level within the career track, dependent on the selected applicant's qualifications as they relate to career track promotion eligibility requirements. Must be able to attend training which may require overnight stay. Application indicates the willingness to travel at least 25% of the time. Must be willing to travel as needed. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. MOS Code: Note: There are no military occupation(s)that relate to the initial selection criteria and registration or licensure requirements for this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.I-9 Form - Click here to download the I-9 form.In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS