Support Technician

Support Technician (Hybrid) Cleveland, OH Position Summary: Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team in Cleveland, Ohio. This role is essential in providing top-tier technical support for our employees and guests, addressing software, hardware, printer, and audio-video conferencing needs. The Support Technician will act as the first point of contact for technical assistance, managing a range of technical issues through both in-person and remote support. This hybrid role requires on-site attendance for at least the first year and includes a rotating on-call schedule with after-hours and weekend support. Responsibilities: Serve as the primary contact for employees seeking technical assistance. Diagnose and resolve issues related to computers, applications, and network connectivity. Provide both in-person and remote support to address technical needs. Manage desktop and laptop hardware, troubleshoot and repair Microsoft Word documents. Assist with video conferencing tools like Zoom and Teams. Resolve VPN and Internet connectivity issues. Use imaging tools to set up and distribute computers. Perform miscellaneous job-related duties as needed. Requirements: Successful completion of a background check. Ability to work independently and collaboratively, serving a diverse customer base. Strong communication skills and patience to work with users of varying technical skill levels. Proficiency in documenting technical issues and solutions. Solid understanding of Microsoft Windows and Office 365. Minimum one year of experience in application support and troubleshooting, preferably in a corporate environment. Working Conditions and Physical Effort: Work is performed in a standard office environment. Physical tasks may include moving computers, connecting cables, and lifting related equipment. Benefits: Competitive Compensation Comprehensive Medical, Dental, and Vision Insurance Life Insurance and other voluntary benefits 401K/Profit Sharing Paid Time Off (PTO) Equal Employment Opportunity Statement: Tucker Ellis LLP is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Non-Solicitation Policy for Third-Party Recruiters: Please note that Tucker Ellis LLP does not accept unsolicited resumes from third-party recruiters or agencies. Any resumes submitted to our job openings without a valid written search agreement will become the property of Tucker Ellis LLP, and no fees will be paid.