AION Management
Assistant Real Estate Manager
AION Management, York, Pennsylvania, United States, 17404
Under the direction of the Real Estate Manager, the Assistant Real Estate Manager is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Business Manager in his or her absence. The Assistant Real Estate Manager role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.
Financial/Administrative
Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rentEnsure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late feesAssistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property's financial performanceMaintain and organize all resident filesResponsible for maintaining accurate payroll reporting including bonus preparationMarketing:
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately preparedManage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leasesMaintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthlyAssist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standardsReview and analyze weekly traffic reports and numbers, assist with weekly marketing meetingsMaintain passing e-shop, phone shop, and physical shop scores of 85% or higher.Customer Service:
Assist in planning and preparation of resident eventsComplete a daily inspection of the property and market-ready unitsAssist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are metProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability or coverage for emergencies, on-call duties, resident functions, and weekendsAdvise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the assetAvailable for emergencies, on-call duties, resident functions, community affiliated functions and weekendsPersonnel Development:
Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and proceduresAssist RE Manager in evaluating and supervising team membersPerform other duties as requiredRequirements:
High school diploma or equivalent, college degree highly preferredOne-year property management experience or 4-year degree in a related fieldProficient computer skills including the Microsoft Office Suite, Real Page experience preferredIn Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hireWorking knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property managementExcellent English communications skills, both verbal and writtenMust be able to walk apartments and grounds, including steps and climbing stairsOccasionally requires lifting 20 pounds or lessValid driver's license
FSLA Status: Exempt
Financial/Administrative
Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rentEnsure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late feesAssistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property's financial performanceMaintain and organize all resident filesResponsible for maintaining accurate payroll reporting including bonus preparationMarketing:
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately preparedManage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leasesMaintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthlyAssist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standardsReview and analyze weekly traffic reports and numbers, assist with weekly marketing meetingsMaintain passing e-shop, phone shop, and physical shop scores of 85% or higher.Customer Service:
Assist in planning and preparation of resident eventsComplete a daily inspection of the property and market-ready unitsAssist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are metProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability or coverage for emergencies, on-call duties, resident functions, and weekendsAdvise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the assetAvailable for emergencies, on-call duties, resident functions, community affiliated functions and weekendsPersonnel Development:
Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and proceduresAssist RE Manager in evaluating and supervising team membersPerform other duties as requiredRequirements:
High school diploma or equivalent, college degree highly preferredOne-year property management experience or 4-year degree in a related fieldProficient computer skills including the Microsoft Office Suite, Real Page experience preferredIn Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hireWorking knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property managementExcellent English communications skills, both verbal and writtenMust be able to walk apartments and grounds, including steps and climbing stairsOccasionally requires lifting 20 pounds or lessValid driver's license
FSLA Status: Exempt