CollisionRight
ADAS Technical Support
CollisionRight, Dublin, Ohio, United States, 43016
POSITION DESCRIPTION
Title:
ADAS Technical Support
Status:
Non-Exempt
Created/Revised:
November 2024
SUMMARY:
The ADAS Technical Support individual is responsible for providing technical support to field technicians when experiencing failed calibrations, failed programming, vehicle communication issues, ADAS component installation issues and more. This person will assist in programming needs via remote programming tools. This person will also be responsible for introducing new OEM calibration processes and procedures as they become available.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
:
Provide off-site technical support to field technicians via phone and interactive camerasRemotely control field technician scan tool as a method for troubleshooting and support scanning and calibration issuesMaintain a technical support log to monitor, track and create visibility into areas of opportunity for field technician knowledge/skill improvementProvide vehicle control module programming remotely using OEM specific software and compatible hardwareResearch OEM processes and procedures for new models and new ADAS features while introducing this information to operations managementRegular meetings with Technical Operations Manager and Director of ADAS Calibration ServicesWork remotely with access to high-speed internet and hardwire router connection (cannot be Wi-Fi hot spot)EXPERIENCE & QUALIFICATIONS:
High School Diploma requiredMinimum of three (5) years of ADAS and/or automotive diagnostic experienceI-CAR ADAS PL1-3 certifications are requiredStrong written and verbal communication skillsOrganizational skills and attention to detailAbility to work independently without direct supervisionAbility to complete routine and requested tasks from the Technical Operations Manager promptly
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
Title:
ADAS Technical Support
Status:
Non-Exempt
Created/Revised:
November 2024
SUMMARY:
The ADAS Technical Support individual is responsible for providing technical support to field technicians when experiencing failed calibrations, failed programming, vehicle communication issues, ADAS component installation issues and more. This person will assist in programming needs via remote programming tools. This person will also be responsible for introducing new OEM calibration processes and procedures as they become available.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
:
Provide off-site technical support to field technicians via phone and interactive camerasRemotely control field technician scan tool as a method for troubleshooting and support scanning and calibration issuesMaintain a technical support log to monitor, track and create visibility into areas of opportunity for field technician knowledge/skill improvementProvide vehicle control module programming remotely using OEM specific software and compatible hardwareResearch OEM processes and procedures for new models and new ADAS features while introducing this information to operations managementRegular meetings with Technical Operations Manager and Director of ADAS Calibration ServicesWork remotely with access to high-speed internet and hardwire router connection (cannot be Wi-Fi hot spot)EXPERIENCE & QUALIFICATIONS:
High School Diploma requiredMinimum of three (5) years of ADAS and/or automotive diagnostic experienceI-CAR ADAS PL1-3 certifications are requiredStrong written and verbal communication skillsOrganizational skills and attention to detailAbility to work independently without direct supervisionAbility to complete routine and requested tasks from the Technical Operations Manager promptly
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.