Support Services Specialist (ATLDOT)

At the City of Atlanta, we are passionate about building and improving our community.  Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean. Our Atlanta Department of Transportation team helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life.

Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained.  Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta!   If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer.

Posting Expires: 8/27/2024

Salary: $39,099.71 - $58,596.01

General Description and Classification

Provides administrative and technical support to the Data Reporting Analyst and the broader department. Assists in the preparation and organization of reports by gathering data from various sources, including enterprise systems, spreadsheets, and databases. Supports the development of report formats and assists in the consolidation of data for analysis. The Support Services Specialist may also handle other related administrative duties or operational tasks that support the efficiency and effectiveness of the department.

Supervision Received

Performs work under close supervision with regular guidance and direction from a Data Reporting Analyst or a senior-level professional. Tasks are generally well-defined, and the Specialist is expected to seek assistance as needed.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Essential Duties 

Supports the Data Reporting Analyst by assisting in the maintenance and organization of operating records and databases. Ensures the accuracy and consistency of data through basic data validation and routine checks. Assists in identifying areas where processes or reports may lack necessary detail or accuracy and provides input for improvements. Helps prepare standard report formats by gathering and organizing data according to established guidelines. Assists in retrieving data from various information systems and compiles it into reports for review by senior staff.

The Specialist may also be responsible for generating basic reports, presentations, graphics, and forms to support departmental needs. Participates in internal projects by gathering data, organizing information, and summarizing findings. The role may involve creating visual aids or documents to support the presentation of information but typically does not involve making presentations to management. This position focuses on supporting the workflow and ensuring that the Data Reporting Analyst has the necessary resources and information to perform more complex analysis and reporting tasks.

Decision Making

Makes independent decisions concerning construction projects. Selects from multiple standardized procedures, written instructions, and methods to accomplish assignments.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Knowledge of databases, reporting methods and formats. Skill in operation of computers to retrieve data and prepare reports and presentations; in writing narrative reports; in communicating. Ability to review data and identify data trends and/or inconsistencies.