Four Seasons Hotels Limited
Revenue Manager
Four Seasons Hotels Limited, New York, New York, us, 10261
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Revenue Manager
Four Seasons Hotel New York Downtown
OUR VISION:
We are New York's Luxury Lifestyle Icon.
OUR MISSION:
To inspire meaningful connections...
To curate exceptional experiences...
To deliver passionate service...
...with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Revenue Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Revenue Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Senior Director of Revenue Management.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Revenue Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
WHO YOU ARE:
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
This New York based position will support the Senior Director of Revenue Management overseeing two Forbes Five Star Four Seasons properties: New York Downtown and One Dalton Street, Boston. This is a perfect opportunity for someone wishing to pursue a path as a Director of Revenue. Don't miss this unique chance to join an award-winning team, while beginning your career with the world's leading luxury hotel company!
PURPOSE
Four Seasons Hotel New York Downtown and Four Seasons Hotel One Dalton Street, Boston is searching for a shared-services Revenue Manager based in New York. This role will be categorized as an Assistant Manager. The position will support total revenue management efforts throughout the hotel while collaborating with the Senior Director of Revenue on rate, inventory, and marketing strategies for maximum return on investment. The ideal candidate should have experience working within Opera, IDeaS G3 RMS, and PowerBI. Excellent verbal and written skills in English are required. Previous experience in Reservations, Revenue Management or Sales and Marketing is required. The candidate must thrive in a fast-paced environment and be comfortable working in a team setting. Some travel required to visit the other property.
DESIRED KNOWLEDGE AND SKILLS
Education and Experience
• 2 years as an analyst/manager in the hotel industry revenue management discipline
• College degree in Hospitality Management with previous hotel internship and/or work experience in Reservations/Revenue.
Desired Skills and Abilities
• Strong organization and analytical skills
• Intermediate or expert skill level in the use of the Microsoft Office suite of products
• Experience working in a sales / revenue management environment. Ability to effectively develop and deploy hotel inventory and yield management strategies in a multi-property environment that support individual Hotel revenue goals, as well as corporate revenue management initiatives.
• Ability to communicate effectively across various management levels and with partners and vendors. Strong written and verbal communications skills required.
• Strong knowledge and ability to use electronic media, marketing, and distribution platforms to generate incremental revenue for managed asset(s).
• Knowledge of current economic conditions pertaining to, and its impact on, the travel and lodging industry (cause and effect relationships), with expertise on the managed asset's local marketplace.
• Ability to effectively relate and communicate with internal customers and outside vendors, collect information and successfully resolve conflicts.
• Excellent communication and leadership skills. Must have strong creative problem-solving skills.
• Strong analytical skills with the ability and willingness to draw conclusions and take quick decisive action regarding the analysis. Be able to present ideas/ large volumes of information in a clear/concise articulate manner. Ability to analyze and interpret basic financial/market data. Confidence, ability to think clearly and perform well under pressure.
• Ability to facilitate weekly yield management meetings for multiple properties. Including establishing and prioritizing agenda items and collection of data to execute meeting effectively.
ESSENTIAL FUNCTIONS
• Assist the Senior Director of Revenue with daily rate and inventory management; and able to cover functions of revenue management in the absence of the Senior Director of Revenue.
• Develop, maintain, and analyze production reports as needed to provide business performance reviews, hotel pricing/yielding results, mix of business optimization studies, marketing and customer behavior, competitive intelligence, forecasting and statistical data, budgeting support, etc.
• Supports the Group and Leisure sales teams on making the best business decisions relating to pricing, ancillary spend, displacement, concessions, and liabilities.
• Understand and identify brand pricing, promotional, marketing and eCommerce initiatives and recommendations that should be implemented not only for compliance but to maximize revenues.
• Monitors and ensures rate integrity between Fourseasons.com and all other distribution channels. Work with the WRO Distribution and Central Systems Support teams to ensure the resort has optimal website display for rates and promotions.
• Business evaluation of group, FIT/Wholesale and contract identifying the right revenue decisions when accepting business.
• Reviews group cut-off dates to ensure proper inventory is being sold and leads Group Pick-Up Meetings with the Group Coordinator and Conference Service Management team
• Enforce the established room and rate availability guidelines to maximize occupancy and revenue.
• Identifying demand generators for each market and production from these accounts or attractions
• Understanding and projecting market trends and position relative to competitors, ensuring all hotels in the impacted area are properly positioned.
• Assist in maintaining all revenue management related systems; IDeaS, Power BI/ RevFinder, Opera PMS, Golden Sales & Catering
Salary Expectations- $80,000- $85,000
What to Expect: You Will... Be part of a cohesive team with opportunities to build a successful career with global potential Have access to a robust benefit plan Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
We look forward to receiving your application
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant - where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city's most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Revenue Manager
Four Seasons Hotel New York Downtown
OUR VISION:
We are New York's Luxury Lifestyle Icon.
OUR MISSION:
To inspire meaningful connections...
To curate exceptional experiences...
To deliver passionate service...
...with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
OUR PURPOSE:
To Enrich the Lives of Employees, Guests and the Community around us
OUR VALUES:
We think differently
We are client obsessed
We have passion
We own it
We truly care about each other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Revenue Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Revenue Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Senior Director of Revenue Management.
Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Revenue Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
WHO YOU ARE:
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
This New York based position will support the Senior Director of Revenue Management overseeing two Forbes Five Star Four Seasons properties: New York Downtown and One Dalton Street, Boston. This is a perfect opportunity for someone wishing to pursue a path as a Director of Revenue. Don't miss this unique chance to join an award-winning team, while beginning your career with the world's leading luxury hotel company!
PURPOSE
Four Seasons Hotel New York Downtown and Four Seasons Hotel One Dalton Street, Boston is searching for a shared-services Revenue Manager based in New York. This role will be categorized as an Assistant Manager. The position will support total revenue management efforts throughout the hotel while collaborating with the Senior Director of Revenue on rate, inventory, and marketing strategies for maximum return on investment. The ideal candidate should have experience working within Opera, IDeaS G3 RMS, and PowerBI. Excellent verbal and written skills in English are required. Previous experience in Reservations, Revenue Management or Sales and Marketing is required. The candidate must thrive in a fast-paced environment and be comfortable working in a team setting. Some travel required to visit the other property.
DESIRED KNOWLEDGE AND SKILLS
Education and Experience
• 2 years as an analyst/manager in the hotel industry revenue management discipline
• College degree in Hospitality Management with previous hotel internship and/or work experience in Reservations/Revenue.
Desired Skills and Abilities
• Strong organization and analytical skills
• Intermediate or expert skill level in the use of the Microsoft Office suite of products
• Experience working in a sales / revenue management environment. Ability to effectively develop and deploy hotel inventory and yield management strategies in a multi-property environment that support individual Hotel revenue goals, as well as corporate revenue management initiatives.
• Ability to communicate effectively across various management levels and with partners and vendors. Strong written and verbal communications skills required.
• Strong knowledge and ability to use electronic media, marketing, and distribution platforms to generate incremental revenue for managed asset(s).
• Knowledge of current economic conditions pertaining to, and its impact on, the travel and lodging industry (cause and effect relationships), with expertise on the managed asset's local marketplace.
• Ability to effectively relate and communicate with internal customers and outside vendors, collect information and successfully resolve conflicts.
• Excellent communication and leadership skills. Must have strong creative problem-solving skills.
• Strong analytical skills with the ability and willingness to draw conclusions and take quick decisive action regarding the analysis. Be able to present ideas/ large volumes of information in a clear/concise articulate manner. Ability to analyze and interpret basic financial/market data. Confidence, ability to think clearly and perform well under pressure.
• Ability to facilitate weekly yield management meetings for multiple properties. Including establishing and prioritizing agenda items and collection of data to execute meeting effectively.
ESSENTIAL FUNCTIONS
• Assist the Senior Director of Revenue with daily rate and inventory management; and able to cover functions of revenue management in the absence of the Senior Director of Revenue.
• Develop, maintain, and analyze production reports as needed to provide business performance reviews, hotel pricing/yielding results, mix of business optimization studies, marketing and customer behavior, competitive intelligence, forecasting and statistical data, budgeting support, etc.
• Supports the Group and Leisure sales teams on making the best business decisions relating to pricing, ancillary spend, displacement, concessions, and liabilities.
• Understand and identify brand pricing, promotional, marketing and eCommerce initiatives and recommendations that should be implemented not only for compliance but to maximize revenues.
• Monitors and ensures rate integrity between Fourseasons.com and all other distribution channels. Work with the WRO Distribution and Central Systems Support teams to ensure the resort has optimal website display for rates and promotions.
• Business evaluation of group, FIT/Wholesale and contract identifying the right revenue decisions when accepting business.
• Reviews group cut-off dates to ensure proper inventory is being sold and leads Group Pick-Up Meetings with the Group Coordinator and Conference Service Management team
• Enforce the established room and rate availability guidelines to maximize occupancy and revenue.
• Identifying demand generators for each market and production from these accounts or attractions
• Understanding and projecting market trends and position relative to competitors, ensuring all hotels in the impacted area are properly positioned.
• Assist in maintaining all revenue management related systems; IDeaS, Power BI/ RevFinder, Opera PMS, Golden Sales & Catering
Salary Expectations- $80,000- $85,000
What to Expect: You Will... Be part of a cohesive team with opportunities to build a successful career with global potential Have access to a robust benefit plan Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com
http://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
We look forward to receiving your application
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf