Prometric
Systems Analyst
Prometric, Baltimore, Maryland, United States, 21276
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Address: 7941 Corporate Dr, Nottingham, MD 21236
Job Description:The System Analyst should be a highly motivated individual looking for an opportunity in a global organization to be responsible for the identification and resolution of production system problems and analysis of root cause. This includes but is not limited to receiving escalated problem calls and trouble tickets received through our ticketing system, triaging the problem (prioritize), troubleshooting the issue, fixing and/or escalating those calls to the appropriate party for resolution and documenting fixes that will improve the department's ability to support our global organization.
Other duties include working with other groups/departments to improve systems based on system analysis, problems identified, creating and maintaining processes and procedures and working in a team environment to meet the global Technology goals. You must have the ability to effectively write and communicate production problems to the organization. Analyzing current systems and make recommendations for improvements. Role requires 1 day in office per week.
Duties & Responsibilities
Analyze current systems and processes to facilitate automation and process improvementFour 10 hour shifts - 7 day rotation schedule includes weekends (approx. 1 weekend every 8 weeks)Troubleshoot problems to determine severity and priorityResolve problem or escalate to the resolution person/groupTimely and accurate communication to the business during outagesIdentify and document fixesWork with other groups/departments to assist in creating permanent resolution/fixesContinuously strive to improve customer support, identifying opportunities and recommend solutions for improving service efficiency and effectivenessMonitor production systems using HP OpenView and other applications and respond accordinglyCreate and/or maintain operations process/procedure and problem resolution documentation as requiredProvide excellent support to the organizationRequired Knowledge, Skills & Abilities
Excellent problem solving and troubleshooting with a high aptitude for complex systemsUnderstand current processes and offer improvementsSupport our global infrastructure and multiple in-house applicationsPrevious experience working on a ticket queue and enterprise monitoring softwareAbility to prioritize and handle multiple issuesExcellent communication both oral and writtenSound decision making with the ability to work under minimum supervisionDetail oriented and attention to detailTroubleshooting 3 tier architectures (web servers, app servers, databases)Microsoft OS (Windows 2003, 2008)Database Systems (Microsoft SQL 2008, 2012)SQL or similar languageDesired Knowledge, Skills & Abilities
Basic SQL experienceBasic Microsoft Command Line ExperienceClustering Technologies - MS specificMicrosoft Development Suite (.NET, VB, Com+, BizTalk, MSMQ, ASP)WeblogicVMWareNetwork Technologies (routing, switching, F5 load balancing, Cisco, Juniper)Security (Firewall, VPN)Production environment experienceAutomation/Scripting (PowerShell)HP OpenView/Solarwinds experienceAdhere to SLAsBachelor's Degree preferred - or equivalent experience
Prometric is an equal opportunity employer: disability/veteran.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
Address: 7941 Corporate Dr, Nottingham, MD 21236
Job Description:The System Analyst should be a highly motivated individual looking for an opportunity in a global organization to be responsible for the identification and resolution of production system problems and analysis of root cause. This includes but is not limited to receiving escalated problem calls and trouble tickets received through our ticketing system, triaging the problem (prioritize), troubleshooting the issue, fixing and/or escalating those calls to the appropriate party for resolution and documenting fixes that will improve the department's ability to support our global organization.
Other duties include working with other groups/departments to improve systems based on system analysis, problems identified, creating and maintaining processes and procedures and working in a team environment to meet the global Technology goals. You must have the ability to effectively write and communicate production problems to the organization. Analyzing current systems and make recommendations for improvements. Role requires 1 day in office per week.
Duties & Responsibilities
Analyze current systems and processes to facilitate automation and process improvementFour 10 hour shifts - 7 day rotation schedule includes weekends (approx. 1 weekend every 8 weeks)Troubleshoot problems to determine severity and priorityResolve problem or escalate to the resolution person/groupTimely and accurate communication to the business during outagesIdentify and document fixesWork with other groups/departments to assist in creating permanent resolution/fixesContinuously strive to improve customer support, identifying opportunities and recommend solutions for improving service efficiency and effectivenessMonitor production systems using HP OpenView and other applications and respond accordinglyCreate and/or maintain operations process/procedure and problem resolution documentation as requiredProvide excellent support to the organizationRequired Knowledge, Skills & Abilities
Excellent problem solving and troubleshooting with a high aptitude for complex systemsUnderstand current processes and offer improvementsSupport our global infrastructure and multiple in-house applicationsPrevious experience working on a ticket queue and enterprise monitoring softwareAbility to prioritize and handle multiple issuesExcellent communication both oral and writtenSound decision making with the ability to work under minimum supervisionDetail oriented and attention to detailTroubleshooting 3 tier architectures (web servers, app servers, databases)Microsoft OS (Windows 2003, 2008)Database Systems (Microsoft SQL 2008, 2012)SQL or similar languageDesired Knowledge, Skills & Abilities
Basic SQL experienceBasic Microsoft Command Line ExperienceClustering Technologies - MS specificMicrosoft Development Suite (.NET, VB, Com+, BizTalk, MSMQ, ASP)WeblogicVMWareNetwork Technologies (routing, switching, F5 load balancing, Cisco, Juniper)Security (Firewall, VPN)Production environment experienceAutomation/Scripting (PowerShell)HP OpenView/Solarwinds experienceAdhere to SLAsBachelor's Degree preferred - or equivalent experience
Prometric is an equal opportunity employer: disability/veteran.
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.