LINQ Services
Senior Salesforce Administrator
LINQ Services, Austin, Texas, us, 78716
Who We Are:
We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.
We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.
LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.
LINQ's Values:
•Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
•Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
•Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
•Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.
About The Team:
This is an exciting time for the right individual to join LINQ's newly-formed Business Systems team. Currently in the process of scaling to support all of our users and business partners, this is a great opportunity to begin on the ground floor as our team works to define and shape the future of the applications that run LINQ.
About The Role:
In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.
What You'll Be Doing:
- Work with stakeholders and users to define requirements in order to support building new system enhancements
- Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
- Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
- Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
- Assist business users in relation to their reporting and data needs
- Proactively identify and implement under-utilized functionality and required system maintenance updates
- Support installation and configuration of both new and existing managed packages and their native integrations
What We Are Looking For:
- 5 years of administrator experience working with Salesforce Sales and Service Cloud
- Expert-level proficiency in all areas of declarative development within Salesforce
- Prior experience with and strong knowledge of Salesforce CPQ+
- Salesforce Advanced Administrator Certification (ADM-301)
- Familiarity with Agile development processes
What will Make You Stand Out:
- Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver even better solutions
- Excellent verbal and written communication skills
- Exceptional problem-solving capabilities and understanding of Salesforce best practices
- High attention to detail and interest in ensuring data integrity
- A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks
- Experience managing other downstream GTM Tools
The Tech:
Our current stack consists of a large number of additional applications which you will have the opportunity to gain exposure to, support integrations for, or work within, including: HighSpot, SalesLoft, Pardot, SurveyMonkey, Qualtrics, ChurnZero, SignNow, Consensus, Playvox, and more.
Travel Requirements:
Less than 10%
Total Rewards:
Remote working environment
Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
Company Bonus Plan or Target Sales Commission Plan
Flexible Open Paid Time Off Plan
Paid Parental Leave Policy
10 paid holidays
16 hours of paid volunteer time
Blue Cross Blue Shield benefit network (medical/dental/vision)
Low-deductible PPO option or HDHP option with employer contributed HSA
Dental with child orthodontia
100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
Health and wellness benefits including gym and Headspace reimbursement
Professional development opportunities
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.
We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.
LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.
LINQ's Values:
•Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
•Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
•Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
•Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.
About The Team:
This is an exciting time for the right individual to join LINQ's newly-formed Business Systems team. Currently in the process of scaling to support all of our users and business partners, this is a great opportunity to begin on the ground floor as our team works to define and shape the future of the applications that run LINQ.
About The Role:
In this highly visible role, you will be collaborating cross-functionally with all of our partners across the business to deliver innovative and scalable solutions that maximize value within the Salesforce platform.
What You'll Be Doing:
- Work with stakeholders and users to define requirements in order to support building new system enhancements
- Work collaboratively with the existing team to refine requirements and design sustainable and scalable solutions which meet business needs
- Provide day-to-day administrative support such as user setup & management, maintenance of assignment rules, escalation rules, notifications, data updates, and queue management
- Perform triage for inbound support cases and assist users toward resolution of issues or escalate bug tickets for review and resolution
- Assist business users in relation to their reporting and data needs
- Proactively identify and implement under-utilized functionality and required system maintenance updates
- Support installation and configuration of both new and existing managed packages and their native integrations
What We Are Looking For:
- 5 years of administrator experience working with Salesforce Sales and Service Cloud
- Expert-level proficiency in all areas of declarative development within Salesforce
- Prior experience with and strong knowledge of Salesforce CPQ+
- Salesforce Advanced Administrator Certification (ADM-301)
- Familiarity with Agile development processes
What will Make You Stand Out:
- Strong ability to identify and ask relevant questions when documenting change requests, challenging directly when necessary in an effort to deliver even better solutions
- Excellent verbal and written communication skills
- Exceptional problem-solving capabilities and understanding of Salesforce best practices
- High attention to detail and interest in ensuring data integrity
- A self-starter with a strong desire to continuously learn and perform the level of research necessary to overcome roadblocks
- Experience managing other downstream GTM Tools
The Tech:
Our current stack consists of a large number of additional applications which you will have the opportunity to gain exposure to, support integrations for, or work within, including: HighSpot, SalesLoft, Pardot, SurveyMonkey, Qualtrics, ChurnZero, SignNow, Consensus, Playvox, and more.
Travel Requirements:
Less than 10%
Total Rewards:
Remote working environment
Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
Company Bonus Plan or Target Sales Commission Plan
Flexible Open Paid Time Off Plan
Paid Parental Leave Policy
10 paid holidays
16 hours of paid volunteer time
Blue Cross Blue Shield benefit network (medical/dental/vision)
Low-deductible PPO option or HDHP option with employer contributed HSA
Dental with child orthodontia
100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
Health and wellness benefits including gym and Headspace reimbursement
Professional development opportunities
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.