Western Funding
Help Desk Support Analyst
Western Funding, Las Vegas, Nevada, us, 89105
Help Desk Support AnalystLas Vegas, NV | On-site role
Base pay : $22 - $24 per hourMinimum of 2 years of experience in IT troubleshooting and support.
Western Funding is a fast-growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automotive financing to borrowers with limited access to traditional credit. Western Funding enables the origination, accepts assignment of and services installment loan contracts originated by its national network of automobile dealers. Dealers own their portfolios and share in the collections on the associated installment loan contracts.
As a Helpdesk Support Analyst, you will have the opportunity to work with technology departments from various companies in the Hankey Investments Group to ensure reliable operation of our systems.
Responsibilities:Process new user setup and termination requests in required systems.Respond to phone calls, emails and online tickets using company's ticketing system.Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)Communicate with third party vendors and providers.Maintain inventory system and keep a detailed log of assets for traceability.Occasional weekend and evening support, either on call or on site when needed.Be in charge of premises access, create, assign and disable identification badges.Review system logs and escalate errors.Essential Skills and Knowledge
Minimum of 2 years of experience in IT troubleshooting and support.Take initiative, be proactive and propose improvements to streamline existing processes.Strong organizational skills and ability to take ownership of issues.Basic PC hardware knowledge and computer device setup and troubleshooting.Advanced knowledge of Windows desktop OS version 7, 8 and 10.Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).Knowledge of shared and network printers. Ability to troubleshoot, install and repair drivers.Advanced knowledge of networking, setup and troubleshooting.Knowledge of Microsoft Office suite, especially Outlook.Education
Bachelor's Degree in Computer Science or related technical field.Certifications such as A+, Network+ are optional but preferred.Requirements
Local candidates only.No remote work.What's the expected pay for this role?
The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.FULL-TIME BENEFITS
Medical, Dental, and Vision benefitsLife Insurance and Long-term disability plansFlexible Spending Account401K matchingEmployee Stock Ownership Program in a $18.2 Billion Company, plus company matchingWellness ProgramsMetro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)Career Path OpportunitiesDiscounts on Parks, Museums, Movie Tickets, and AttractionsEmployee Loan AssistanceAnnual Flu ShotPaid Vacations DaysPaid Sick daysPaid holidaysHGym (available in our Los Angeles, CA & Dallas,TX office)Rental Car Discounts, Dell Member Purchase ProgramUKG Wallet
ACKNOWLEDGMENTSWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
#WFI
Base pay : $22 - $24 per hourMinimum of 2 years of experience in IT troubleshooting and support.
Western Funding is a fast-growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automotive financing to borrowers with limited access to traditional credit. Western Funding enables the origination, accepts assignment of and services installment loan contracts originated by its national network of automobile dealers. Dealers own their portfolios and share in the collections on the associated installment loan contracts.
As a Helpdesk Support Analyst, you will have the opportunity to work with technology departments from various companies in the Hankey Investments Group to ensure reliable operation of our systems.
Responsibilities:Process new user setup and termination requests in required systems.Respond to phone calls, emails and online tickets using company's ticketing system.Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)Communicate with third party vendors and providers.Maintain inventory system and keep a detailed log of assets for traceability.Occasional weekend and evening support, either on call or on site when needed.Be in charge of premises access, create, assign and disable identification badges.Review system logs and escalate errors.Essential Skills and Knowledge
Minimum of 2 years of experience in IT troubleshooting and support.Take initiative, be proactive and propose improvements to streamline existing processes.Strong organizational skills and ability to take ownership of issues.Basic PC hardware knowledge and computer device setup and troubleshooting.Advanced knowledge of Windows desktop OS version 7, 8 and 10.Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).Knowledge of shared and network printers. Ability to troubleshoot, install and repair drivers.Advanced knowledge of networking, setup and troubleshooting.Knowledge of Microsoft Office suite, especially Outlook.Education
Bachelor's Degree in Computer Science or related technical field.Certifications such as A+, Network+ are optional but preferred.Requirements
Local candidates only.No remote work.What's the expected pay for this role?
The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.FULL-TIME BENEFITS
Medical, Dental, and Vision benefitsLife Insurance and Long-term disability plansFlexible Spending Account401K matchingEmployee Stock Ownership Program in a $18.2 Billion Company, plus company matchingWellness ProgramsMetro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)Career Path OpportunitiesDiscounts on Parks, Museums, Movie Tickets, and AttractionsEmployee Loan AssistanceAnnual Flu ShotPaid Vacations DaysPaid Sick daysPaid holidaysHGym (available in our Los Angeles, CA & Dallas,TX office)Rental Car Discounts, Dell Member Purchase ProgramUKG Wallet
ACKNOWLEDGMENTSWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
#WFI