Technical Program Manager, SFSC, SFSC Integrations

Description AWS is looking for a highly technical leader like you to help launch Salesforce Success Central (SFSC), a dedicated Center of Excellence providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey while raising the bar on security, developer efficiency, operational excellence and financial responsibility. SFSC owns security mechanisms and financial governance related to Salesforce development, and delivers company-wide, reusable components for common Salesforce use cases and recommended third-party solutions, managed Amazon integrated solutions for security, DevOps and system integrations, expertise, training and community to grow our talent and share Salesforce best practices and learnings across Amazon. Delivering at Amazon scale and building industry-grade solutions, we partner closely with Salesforce business and technical leadership. We give Salesforce superpowers with AWS innovation. Key job responsibilities As an SFSC Integrations TPM, you will be responsible for defining and delivering on the roadmap for our Products and Programs. You will drive the customer onboardings, work directly with customers to capture their feedback to improve their satisfaction of integration services. You will drive engagement with customers, provide status updates on various reporting mechanisms in the org for the leadership. You will build project plans partnering with engineers and be accountable for its delivery on time. You will also understand the tech stack behind our services to be able to work and sell our services to new customer teams. A day in the life As a TPM in the SFSC Integrations team your days will vary. Partnering on product strategy, documenting requirements, and working with builders to deliver the right solutions are all parts of the role. In addition you may find yourself documenting customer facing docs, engaging with customers, and identifying opportunities to improve the products. About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud. Inclusive Team Culture Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. SFSC is a dedicated, central team providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey. We raise the bar on security, compliance, operational excellence and financial responsibility. The SFSC Integrations team provides tools and services for Salesforce org owners to efficiently manage their integrations with various AWS systems. Basic Qualifications - 3+ years of technical product or program management experience - 2+ years of software development experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Preferred Qualifications - 3+ years of working directly with engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.