Wurzak Hotel Group
Task Force Hotel General Manager (TFGM)
Wurzak Hotel Group, Phila, Pennsylvania, United States, 19117
Wurzak Hotel Group is seeking a
Task Force Hotel General Manager (TFGM)
to drive culture and support operational excellence across our portfolio of premier hotels, guiding each property to deliver the best in guest service, ensuring that every stay is memorable, and that operational efficiency is at its peak. This role pairs the fun of task force travel with the satisfaction of seeing the impact of long-term effort on guest satisfaction, employee engagement, and overall business success.
When not directly leading a property, the TFGM will work with properties to upgrade their operational efficiency and service excellence. Reporting into the VP of Operations, they will implement strategies that drive success across the entire portfolio and drive strategic projects that will help to shape the future of our brand. Collaborate closely with hotel teams to exceed key performance indicators (KPIs), enhancing both the guest journey and the bottom line.
If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!
Our Employer Brand:
We Are Wurzak:
Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.
Find out more about us on our website
or
click here to visit our Linkedin page!
Our Perks:
Competitive Salary
Culture of Excellence
Paid Time Off
Hotel Discounts
401K Company Match
Career Development
Peer-to-Peer Recognition
Quarterly & Annual Awards
Inclusive work environment
Medical, Dental, Vision, Supplemental Insurance
Position Summary:
Task Force Hotel General Manager (TFGM)
to drive culture and support operational excellence across our portfolio of premier hotels, guiding each property to deliver the best in guest service, ensuring that every stay is memorable, and that operational efficiency is at its peak.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
While on Task Force Assignments the TFGM will:
Step in as the Leader – Travel across 11 hotel properties in Philadelphia, Northern Virginia, and South Florida to provide operational consistency, strategic insight, and fresh energy during times of vacancy, ensuring a smooth handover and seamless operation.
Drive Guest Service Excellence – Oversee daily hotel operations to guarantee flawless service delivery and high guest satisfaction, enhancing the overall guest experience.
Maximize Performance – Dive deep into financial reports to monitor performance metrics and spot opportunities for improvement, constantly pushing for excellence.
Inspire and Develop Teams – Lead, and mentor hotel staff, fostering a positive and collaborative work environment that drives operational success.
Tackle Challenges Head-On – Quickly identify and resolve operational issues, ensuring that all processes run smoothly and efficiently.
Between Assignments:
Be a Relationship Builder – Forge strong, lasting relationships with hotel leadership, vendors, and senior executives. Act as the bridge between departments including HR, Finance, Operations, and F&B to ensure seamless collaboration across teams.
Implement Best Practices – Ensure consistent application of company policies, procedures, and service standards across all departments, elevating each property to new heights.
Guide Executive Decisions – Prepare and present in-depth operational and financial reports to executive management, helping steer high-level decision-making.
Manage Budgets for Growth – Play a crucial role in the development and management of operating budgets for each property, keeping the focus on profitability.
Stay Ahead of Competitors – Keep a finger on the pulse of the market by monitoring competitor products, sales strategies, and marketing activities, adapting property strategies to maintain a competitive edge.
Qualifications:
Proven Leadership Experience – A minimum of 5+ years leading high-end, full-service hotel operations, with a strong track record of delivering exceptional guest experiences.
General Manager Expertise – Prior experience as a Hotel General Manager is required, demonstrating the ability to manage complex operations and drive results.
Brand Knowledge – In-depth familiarity with Marriott and Hilton systems, KPIs, and brand standards, ensuring seamless integration and operational consistency across properties.
Flexibility and Adaptability – Willingness and ability to travel frequently, working across various locations as needed to meet the demands of the role.
Financial Mastery – Strong financial acumen with proven experience in budgeting, forecasting, and financial analysis to optimize performance and profitability.
Leadership Excellence – Exceptional leadership and communication skills, with the ability to inspire and motivate teams, fostering a culture of collaboration and high performance.
Connection Cultivator – Strong interpersonal skills with a talent for cultivating lasting relationships with staff, vendors, property owners, and senior executives.
Customer-Centric Focus – A deep commitment to customer satisfaction, with the ability to identify opportunities for revenue growth and continuously elevate the guest experience.
About Wurzak Hotel Group:
At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
How to Apply:
Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.
Task Force Hotel General Manager (TFGM)
to drive culture and support operational excellence across our portfolio of premier hotels, guiding each property to deliver the best in guest service, ensuring that every stay is memorable, and that operational efficiency is at its peak. This role pairs the fun of task force travel with the satisfaction of seeing the impact of long-term effort on guest satisfaction, employee engagement, and overall business success.
When not directly leading a property, the TFGM will work with properties to upgrade their operational efficiency and service excellence. Reporting into the VP of Operations, they will implement strategies that drive success across the entire portfolio and drive strategic projects that will help to shape the future of our brand. Collaborate closely with hotel teams to exceed key performance indicators (KPIs), enhancing both the guest journey and the bottom line.
If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!
Our Employer Brand:
We Are Wurzak:
Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have on our properties and our company at scale.
Find out more about us on our website
or
click here to visit our Linkedin page!
Our Perks:
Competitive Salary
Culture of Excellence
Paid Time Off
Hotel Discounts
401K Company Match
Career Development
Peer-to-Peer Recognition
Quarterly & Annual Awards
Inclusive work environment
Medical, Dental, Vision, Supplemental Insurance
Position Summary:
Task Force Hotel General Manager (TFGM)
to drive culture and support operational excellence across our portfolio of premier hotels, guiding each property to deliver the best in guest service, ensuring that every stay is memorable, and that operational efficiency is at its peak.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
While on Task Force Assignments the TFGM will:
Step in as the Leader – Travel across 11 hotel properties in Philadelphia, Northern Virginia, and South Florida to provide operational consistency, strategic insight, and fresh energy during times of vacancy, ensuring a smooth handover and seamless operation.
Drive Guest Service Excellence – Oversee daily hotel operations to guarantee flawless service delivery and high guest satisfaction, enhancing the overall guest experience.
Maximize Performance – Dive deep into financial reports to monitor performance metrics and spot opportunities for improvement, constantly pushing for excellence.
Inspire and Develop Teams – Lead, and mentor hotel staff, fostering a positive and collaborative work environment that drives operational success.
Tackle Challenges Head-On – Quickly identify and resolve operational issues, ensuring that all processes run smoothly and efficiently.
Between Assignments:
Be a Relationship Builder – Forge strong, lasting relationships with hotel leadership, vendors, and senior executives. Act as the bridge between departments including HR, Finance, Operations, and F&B to ensure seamless collaboration across teams.
Implement Best Practices – Ensure consistent application of company policies, procedures, and service standards across all departments, elevating each property to new heights.
Guide Executive Decisions – Prepare and present in-depth operational and financial reports to executive management, helping steer high-level decision-making.
Manage Budgets for Growth – Play a crucial role in the development and management of operating budgets for each property, keeping the focus on profitability.
Stay Ahead of Competitors – Keep a finger on the pulse of the market by monitoring competitor products, sales strategies, and marketing activities, adapting property strategies to maintain a competitive edge.
Qualifications:
Proven Leadership Experience – A minimum of 5+ years leading high-end, full-service hotel operations, with a strong track record of delivering exceptional guest experiences.
General Manager Expertise – Prior experience as a Hotel General Manager is required, demonstrating the ability to manage complex operations and drive results.
Brand Knowledge – In-depth familiarity with Marriott and Hilton systems, KPIs, and brand standards, ensuring seamless integration and operational consistency across properties.
Flexibility and Adaptability – Willingness and ability to travel frequently, working across various locations as needed to meet the demands of the role.
Financial Mastery – Strong financial acumen with proven experience in budgeting, forecasting, and financial analysis to optimize performance and profitability.
Leadership Excellence – Exceptional leadership and communication skills, with the ability to inspire and motivate teams, fostering a culture of collaboration and high performance.
Connection Cultivator – Strong interpersonal skills with a talent for cultivating lasting relationships with staff, vendors, property owners, and senior executives.
Customer-Centric Focus – A deep commitment to customer satisfaction, with the ability to identify opportunities for revenue growth and continuously elevate the guest experience.
About Wurzak Hotel Group:
At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
How to Apply:
Excited to take on the challenge? Your potential is our passion, Let’s unlock the possibilities! Interested candidates should apply and submit a resume highlighting relevant experience.