Fairview Health Services
Sr Instructional Designer Clinical Informaticist EHR-HIT
Fairview Health Services, Minneapolis, Minnesota, United States, 55400
Overview:The Senior Instructional Designer (ID), Clinical Informaticist has
advanced knowledge
in the use of health information technology (HIT) applied to clinical care and health care business operations. They are responsible for the design and development of electronic health record (EHR) and health information technology (HIT) content for mission critical learning programs, including (but not limited to) web-based learning, instructor-led training, blended instruction solutions, and virtual instructor-led sessions. This role develops learning using programs like Snag-it, Camtasia, Ancile uPerform, and Microsoft Office 365 while integrating deliverables such as technical product videos and online learning modules into learning management systems across multiple delivery platforms. The Senior ID has advanced knowledge and experience in Instructional Design best practices and is a thought leader in the design, development, application, and innovation of design practices. This role mentors Instructional Designers and Learning Specialists and has proficient knowledge of complex clinical and business organizational workflows. The Senior ID is responsible for all elements of the vendor required Principal Trainer certification for their assigned application, including Epic training environment build, upgrade education, and Epic course curriculum.
Responsibilities/Job Description:
Uses informatics concepts, methods, and tools to promote safe, effective, and optimal use of technologies focused on the interaction of people, processes and technology for the complete and accurate delivery of information needed for efficient, high quality and safe patient care.
Design and develop training content that engages learners and aligns with identified outcomes and adult learning principles. Reviews evaluative data regarding training content and modifies content as appropriate.
Collaborate across clinical informatics teams (medical informatics, clinical decision support, clinical content, instructional design, site support & training, design & optimization, clinical technologies), analytics, information technology, practice and education, and operational teams to meet goals and deliver training content.
Apply knowledge of human-computer interaction, usability heuristics, and adult learning principles to the design and creation of learning collateral.
Acquire and maintain knowledge of EHR and HIT use across multiple service lines, domains, care settings, and Epic modules and environments.
Adept in PDSA methods and change management, serving as change agents themselves.
Manage through all phases of learning projects including analysis, design, development, change management, communication, implementation, & evaluation.
Team with informatics, IT, and operational colleagues to assess, plan, and evaluate changes to systems and identify the impact to clinical workflows to plan for associated learning needs. Independently develops, plans, estimates, and analyzes the impact of viable learning solution options to address business needs. Applies detailed understanding of clinical workflow and health care operations to identify and develop integrated learning solutions. Uses advanced multi-media development skills to create curricula for all forms of consumption (virtual, in person, self-paced, micro, video, etc.) using creative, innovative, and evidence-based approaches.
Maintain the Epic training/practice environments and learning home dashboard with supervision. Build patient profiles and histories appropriate to the audience, clinical workflow, and learning requirements in the training/practice environments.
Anticipates the need for and independently documents complex business requirements and creates matrixed processes/workflows crossing multiple operational areas.
Ability to travel to/from M Health Fairview locations for site visits, rounding, and other activities related to the role. Responsible for working on-call shifts as scheduled.
Additional Job Requirements:Preferred Qualifications:The ideal candidate for this Instructional Designer position will bring strong expertise (or professional development) in multimedia development, user experience (UX) design, and innovative learning strategies, along with a commitment to mentorship and team development. This role requires a collaborative leader who can elevate our team’s capabilities by sharing best practices and guiding others in these specialized areas.
Multimedia Learning Development:
Proven experience in creating multimedia-rich learning experiences, including videos, interactive simulations, graphics, and audio elements to enhance learner engagement and retention.
Proficiency in using authoring tools and multimedia software (such as Adobe Creative Suite, Articulate 360, Cornerstone, or similar) to design and develop compelling instructional materials.
Experience adhering to multimedia production standards to ensure content is accessible, inclusive, and optimized for digital platforms.
uPerform Expertise:
Ability to become a subject matter expert in uPerform, supporting content creation, user support, and process documentation within the platform.
Demonstrated knowledge of content management and publishing workflows in uPerform, as well as experience integrating it with other learning management systems (LMS).
Aptitude for troubleshooting, user training, and optimizing uPerform use to streamline and enhance learning delivery. Experience mentoring team members to build their proficiency in uPerform and related content management workflows.
User Experience (UX) Design:
Solid understanding of UX principles as applied to instructional design to create learner-centered, intuitive, and visually engaging experiences.
Experience conducting learner research, user testing, and feedback sessions to refine and iterate instructional content.
Ability to design for diverse audiences, ensuring all learning experiences are accessible, inclusive, and tailored to meet varying digital literacy levels.
Demonstrated ability to coach team members on UX best practices to support continuous improvement in learner experience design.
Learning Innovation and Emerging Technologies:
Passion for integrating innovative approaches, including gamification, mobile learning, microlearning, and adaptive learning technologies.
Ability to stay current with trends in digital learning, multimedia, and UX to continuously enhance instructional design processes.
Experience with rapid prototyping and agile development methodologies to create responsive, flexible, and modern learning solutions.
Commitment to mentoring and developing the team in exploring and adopting new technologies and design techniques.
Mentorship and Team Development:
A collaborative leader who actively mentors team members, sharing expertise in multimedia, UX, and instructional design to enhance the team’s overall capabilities.
Strong communication and interpersonal skills, with the ability to guide and develop others in learning innovation processes, fostering a culture of continuous improvement and learning.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on assessment of learning needs of patient/care giver.
Fulfills all organizational requirements.
Completes all required learning relevant to the role.
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned.
Qualifications:RequiredEducation
Bachelor’s Degree in health care or related field from an accredited program, informatics degree from an accredited institution or combination of education and experience.
Experience
A minimum of 3 years clinical healthcare experience and/or 3 years informatics-related experience working in a health system directly with end users.
A minimum of 5 years of experience in training/education, instructional design, or virtual instructional design.
Advanced understanding of clinical care workflows, health care operations, and have a working knowledge of computer systems lifecycle management.
Demonstrates accountability for tasks and independently completes complex work assignments on time; multitasks and prioritizes to maximize efficiency.
Experience mentoring and coaching, demonstrates formal and informal leadership skills; leads by example.
Available to work scheduled on call rotations.
Access to reliable transportation.
License/Certification/Registration
See additional requirements below.
PreferredEducation
Masters or Doctoral level degree in instructional design, informatics, or operational leadership.
Experience
Epic EHR use, implementations, upgrades, and/or build.
License/Certification/Registration
Industry-level certifications such as AACN, HIMSS, Lean, Master Instructional Designer, Master Trainer, Virtual Training Design, Virtual Training Certificate, etc.
Additional Requirements
Maintain current Epic certifications per vendor requirements and/or commitment to obtaining Epic certification within 6 months of employment.
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advanced knowledge
in the use of health information technology (HIT) applied to clinical care and health care business operations. They are responsible for the design and development of electronic health record (EHR) and health information technology (HIT) content for mission critical learning programs, including (but not limited to) web-based learning, instructor-led training, blended instruction solutions, and virtual instructor-led sessions. This role develops learning using programs like Snag-it, Camtasia, Ancile uPerform, and Microsoft Office 365 while integrating deliverables such as technical product videos and online learning modules into learning management systems across multiple delivery platforms. The Senior ID has advanced knowledge and experience in Instructional Design best practices and is a thought leader in the design, development, application, and innovation of design practices. This role mentors Instructional Designers and Learning Specialists and has proficient knowledge of complex clinical and business organizational workflows. The Senior ID is responsible for all elements of the vendor required Principal Trainer certification for their assigned application, including Epic training environment build, upgrade education, and Epic course curriculum.
Responsibilities/Job Description:
Uses informatics concepts, methods, and tools to promote safe, effective, and optimal use of technologies focused on the interaction of people, processes and technology for the complete and accurate delivery of information needed for efficient, high quality and safe patient care.
Design and develop training content that engages learners and aligns with identified outcomes and adult learning principles. Reviews evaluative data regarding training content and modifies content as appropriate.
Collaborate across clinical informatics teams (medical informatics, clinical decision support, clinical content, instructional design, site support & training, design & optimization, clinical technologies), analytics, information technology, practice and education, and operational teams to meet goals and deliver training content.
Apply knowledge of human-computer interaction, usability heuristics, and adult learning principles to the design and creation of learning collateral.
Acquire and maintain knowledge of EHR and HIT use across multiple service lines, domains, care settings, and Epic modules and environments.
Adept in PDSA methods and change management, serving as change agents themselves.
Manage through all phases of learning projects including analysis, design, development, change management, communication, implementation, & evaluation.
Team with informatics, IT, and operational colleagues to assess, plan, and evaluate changes to systems and identify the impact to clinical workflows to plan for associated learning needs. Independently develops, plans, estimates, and analyzes the impact of viable learning solution options to address business needs. Applies detailed understanding of clinical workflow and health care operations to identify and develop integrated learning solutions. Uses advanced multi-media development skills to create curricula for all forms of consumption (virtual, in person, self-paced, micro, video, etc.) using creative, innovative, and evidence-based approaches.
Maintain the Epic training/practice environments and learning home dashboard with supervision. Build patient profiles and histories appropriate to the audience, clinical workflow, and learning requirements in the training/practice environments.
Anticipates the need for and independently documents complex business requirements and creates matrixed processes/workflows crossing multiple operational areas.
Ability to travel to/from M Health Fairview locations for site visits, rounding, and other activities related to the role. Responsible for working on-call shifts as scheduled.
Additional Job Requirements:Preferred Qualifications:The ideal candidate for this Instructional Designer position will bring strong expertise (or professional development) in multimedia development, user experience (UX) design, and innovative learning strategies, along with a commitment to mentorship and team development. This role requires a collaborative leader who can elevate our team’s capabilities by sharing best practices and guiding others in these specialized areas.
Multimedia Learning Development:
Proven experience in creating multimedia-rich learning experiences, including videos, interactive simulations, graphics, and audio elements to enhance learner engagement and retention.
Proficiency in using authoring tools and multimedia software (such as Adobe Creative Suite, Articulate 360, Cornerstone, or similar) to design and develop compelling instructional materials.
Experience adhering to multimedia production standards to ensure content is accessible, inclusive, and optimized for digital platforms.
uPerform Expertise:
Ability to become a subject matter expert in uPerform, supporting content creation, user support, and process documentation within the platform.
Demonstrated knowledge of content management and publishing workflows in uPerform, as well as experience integrating it with other learning management systems (LMS).
Aptitude for troubleshooting, user training, and optimizing uPerform use to streamline and enhance learning delivery. Experience mentoring team members to build their proficiency in uPerform and related content management workflows.
User Experience (UX) Design:
Solid understanding of UX principles as applied to instructional design to create learner-centered, intuitive, and visually engaging experiences.
Experience conducting learner research, user testing, and feedback sessions to refine and iterate instructional content.
Ability to design for diverse audiences, ensuring all learning experiences are accessible, inclusive, and tailored to meet varying digital literacy levels.
Demonstrated ability to coach team members on UX best practices to support continuous improvement in learner experience design.
Learning Innovation and Emerging Technologies:
Passion for integrating innovative approaches, including gamification, mobile learning, microlearning, and adaptive learning technologies.
Ability to stay current with trends in digital learning, multimedia, and UX to continuously enhance instructional design processes.
Experience with rapid prototyping and agile development methodologies to create responsive, flexible, and modern learning solutions.
Commitment to mentoring and developing the team in exploring and adopting new technologies and design techniques.
Mentorship and Team Development:
A collaborative leader who actively mentors team members, sharing expertise in multimedia, UX, and instructional design to enhance the team’s overall capabilities.
Strong communication and interpersonal skills, with the ability to guide and develop others in learning innovation processes, fostering a culture of continuous improvement and learning.
Organization Expectations, as applicable:
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Partners with patient care giver in care/decision making.
Communicates in a respective manner.
Ensures a safe, secure environment.
Individualizes plan of care to meet patient needs.
Modifies clinical interventions based on population served.
Provides patient education based on assessment of learning needs of patient/care giver.
Fulfills all organizational requirements.
Completes all required learning relevant to the role.
Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned.
Qualifications:RequiredEducation
Bachelor’s Degree in health care or related field from an accredited program, informatics degree from an accredited institution or combination of education and experience.
Experience
A minimum of 3 years clinical healthcare experience and/or 3 years informatics-related experience working in a health system directly with end users.
A minimum of 5 years of experience in training/education, instructional design, or virtual instructional design.
Advanced understanding of clinical care workflows, health care operations, and have a working knowledge of computer systems lifecycle management.
Demonstrates accountability for tasks and independently completes complex work assignments on time; multitasks and prioritizes to maximize efficiency.
Experience mentoring and coaching, demonstrates formal and informal leadership skills; leads by example.
Available to work scheduled on call rotations.
Access to reliable transportation.
License/Certification/Registration
See additional requirements below.
PreferredEducation
Masters or Doctoral level degree in instructional design, informatics, or operational leadership.
Experience
Epic EHR use, implementations, upgrades, and/or build.
License/Certification/Registration
Industry-level certifications such as AACN, HIMSS, Lean, Master Instructional Designer, Master Trainer, Virtual Training Design, Virtual Training Certificate, etc.
Additional Requirements
Maintain current Epic certifications per vendor requirements and/or commitment to obtaining Epic certification within 6 months of employment.
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