Senior Switchgear & Busbar Support Speci

JOB REQUIREMENTS: POSITION SUMMARY Vertiv is hiring a Technical Support Engineer Level 2. This role provides technical support to Vertiv Services field personnel. This person will also provide a reliable avenue for the interface among the field, engineering, marketing, and logistics pertaining to the successful resolution of concerns related to specific Bus Bar & Switch Gear products. RESPONSIBILITIES * Provide technical support for Domestic and International customers and Customer Engineers * Availability to conduct after-hours technical support in a weekly rotation schedule. * Manage case and solutions per established call center process flow. * Participate in Six Sigma projects and lean projects. * Review down unit events from Uptime Tracker and determine root cause. * Perform in site visits to provide onsite assistance for down units. * Support root cause investigation and customer reports. * Review escalated warranty claims and process through warranty claim program. * Develop service maintenance procedures and content to TKO knowledgebase. * Support Logistics with parts research, spare parts, parts sourcing, and alternate components. * Participate and provide input for new product development serviceability. * Review ECNs / Change Orders and identify service impact. * Support development of Scope of Work and Service Offerings. * Work very closely with product engineering and quality to address field issues. * Attend new product and self-development training classes. * Always model and enforce Vertiv Corporation safety guidelines at all times. * Lead or actively participate in customer facing product performance meetings. * Other duties as required. QUALIFICATIONS * Minimum of four years electrical/electronic technical degree. Alternatively, military technical training or electronic certification with four years of relevant technical experience. * Knowledge and experience in Bus Bar & Switch Gear equipment * Demonstrated ability in electrical circuit understanding and troubleshooting. * Field Service experience is a plus. * Strong customer service communication and interaction skills. * Excellent writing and verbal communication skills. * Excellent organizational and time management skills. * Possess a positive attitude and flexibility in a rapidly changing environment. * Detail oriented and self-motivated with the ability to work without direct supervision. * Proficient PC skills including all Microsoft Office products and web-based technologies. PHYSICAL & ENVIRONMENTAL DEMANDS * Occasionally lift objects up to 50 lbs. TIME TRAVEL REQUIRED * Reactive, fast paced and high-profile environment. * After-hours on-call availability through a rotational schedule. * Scheduled travel, domestic and international, as required. * Flexible schedule (Weekends, evenings, holidays) The successful candidate will embrace Vertiv\'s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we\'re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With \$6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQxMjQwLjg3NzBAdmVydGl2Y29tcC5hcGxpdHJhay5jb20