Hilton
Catering & Events Coordinator - Hilton Hawaiian Village
Hilton, Honolulu, Hawaii, United States, 96814
The Hilton Hawaiian Village is a true destination all on its own. We are looking for our next Catering and Event Coordinator to be a part of the Catering and Events department. Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities, and our Go Hilton travel discount program.
This position will partner closely with the Assistant Director of Catering and Events along with several other key leaders in the department. You will be supporting the day-to-day administrative duties. We know you will love being a part of the Hilton Team.
You will be responsible for assisting and supporting several Catering & Event Managers.
What will I be doing?Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan, and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents, or in person.
Handle phone calls, e-mails, and greet clients for Catering and Events in a professional, courteous manner.
Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
Create and communicate documents including but not limited to BEOs, group resumes, post-event reports, menus, diagrams/floor plans.
Work with affiliate groups.
Assist clients and deliver on the client’s expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
Ensure high-quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.
What are we looking for?Minimum Years of Experience: one (1) year guest contact or customer experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems (Delphi.fdc).
Hilton ValuesSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality
- We're passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We're leaders in our industry and in our communities.
Teamwork
- We're team players in everything we do.
Ownership
- We're the owners of our actions and decisions.
Now
- We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the
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This position will partner closely with the Assistant Director of Catering and Events along with several other key leaders in the department. You will be supporting the day-to-day administrative duties. We know you will love being a part of the Hilton Team.
You will be responsible for assisting and supporting several Catering & Event Managers.
What will I be doing?Specifically, your essential functions will be to perform the following tasks to the highest standards:
Organize, plan, and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents, or in person.
Handle phone calls, e-mails, and greet clients for Catering and Events in a professional, courteous manner.
Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
Create and communicate documents including but not limited to BEOs, group resumes, post-event reports, menus, diagrams/floor plans.
Work with affiliate groups.
Assist clients and deliver on the client’s expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
Ensure high-quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.
What are we looking for?Minimum Years of Experience: one (1) year guest contact or customer experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems (Delphi.fdc).
Hilton ValuesSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality
- We're passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We're leaders in our industry and in our communities.
Teamwork
- We're team players in everything we do.
Ownership
- We're the owners of our actions and decisions.
Now
- We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the
#J-18808-Ljbffr