American International Group
Senior Lead Analyst Claims Operations
American International Group, Atlanta, Georgia, United States, 30383
Senior Lead Analyst Claims Operations
At AIG, we are reimagining the way we help customers to manage risk. Join us as
Senior Lead Analyst Claims Operations
to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent.Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.How you will create an impactA critical role designed to partner with North America Claims and supporting functions (Claims IT, Governance, TPA, Vendor Management, etc.) to lead initiatives with diverse scope and addressing complex business problems. It is critical for the Senior Lead Analyst to understand the challenges stakeholders experience on an ongoing basis, including their business processes and general work environment.This role will also focus on process improvements and design targeting operational efficiencies – examining existing processes, identifying improvement opportunities, facilitating process workshops, mapping processes, documenting associated details, documenting business requirements, and coordinating change management activities.Collaborate with clients and stakeholders to understand business goals, objectives, and pain points.Act as a trusted advisor, providing guidance on best practices and process improvement strategies.Provide SME support to business and assist in resolving system issues and where appropriate, providing direction to IT as needed to resolve issues in a timely manner.Partner with Compliance, Audit, Claims, and IT to provide direction and support for SOX and SOC1 testing findings, questions, etc. as well as the remediation of system-related audit findings and improvement opportunities.Analyze/assess current business processes, identify bottlenecks, redundancies, opportunities for streamlining, automation, and/or optimization.Document cross-functional business process mapping and business requirements.Conduct necessary data analytics to qualify and quantify benefit opportunities; Post process change implementation track, measure and report process performance and efficiency.Develop and present actionable recommendations to enhance process efficiency and effectiveness.Identify and communicate risks & issues, and propose risk mitigation options, considering business implications.Support in data mapping and system/data integration opportunities.Assist in designing change management plans to ensure successful implementation of process improvements.Support and direct system enhancements that improve business processes, support business objectives, improve services, and reduce operational costs.Provide project coordination support for projects and initiatives intended to modernize the IT environment and reduce IT costs.Support in developing and maintaining end user quick reference guides and training material.What you’ll need to succeedPreferred candidate has 5+ years of insurance experience, preferably in one or more of the following areas: process engineering, data analysis, Claims Operations, and TPA Operations. Additionally, experience with Compliance, Risk and Controls, and Project Management would be beneficial.Ability to understand and communicate business requirements, as well as understand and assess current and future state.Process optimization experience - ability to optimize efficiencies and effectiveness of processes.Strong skills in data acquisitions and analytics. SQL skills are a huge plus.Strong workshop facilitation and process mapping experience.Strong written and verbal communication skills including strong capabilities to communicate technical topics to non-technical audiences.Creative problem solver with excellent analytical and interpretive skills.Excellent organizational skills.Willingness to take ownership of initiatives and perform in a fast-paced environment working on multiple projects simultaneously while delivering timely & measurable results.Strong IT systems experience, including requirements building.Experience with SharePoint and Rally is beneficial.Detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines.Process driven, forward thinker with a proven track record of delivering results.
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At AIG, we are reimagining the way we help customers to manage risk. Join us as
Senior Lead Analyst Claims Operations
to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry’s top talent.Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.How you will create an impactA critical role designed to partner with North America Claims and supporting functions (Claims IT, Governance, TPA, Vendor Management, etc.) to lead initiatives with diverse scope and addressing complex business problems. It is critical for the Senior Lead Analyst to understand the challenges stakeholders experience on an ongoing basis, including their business processes and general work environment.This role will also focus on process improvements and design targeting operational efficiencies – examining existing processes, identifying improvement opportunities, facilitating process workshops, mapping processes, documenting associated details, documenting business requirements, and coordinating change management activities.Collaborate with clients and stakeholders to understand business goals, objectives, and pain points.Act as a trusted advisor, providing guidance on best practices and process improvement strategies.Provide SME support to business and assist in resolving system issues and where appropriate, providing direction to IT as needed to resolve issues in a timely manner.Partner with Compliance, Audit, Claims, and IT to provide direction and support for SOX and SOC1 testing findings, questions, etc. as well as the remediation of system-related audit findings and improvement opportunities.Analyze/assess current business processes, identify bottlenecks, redundancies, opportunities for streamlining, automation, and/or optimization.Document cross-functional business process mapping and business requirements.Conduct necessary data analytics to qualify and quantify benefit opportunities; Post process change implementation track, measure and report process performance and efficiency.Develop and present actionable recommendations to enhance process efficiency and effectiveness.Identify and communicate risks & issues, and propose risk mitigation options, considering business implications.Support in data mapping and system/data integration opportunities.Assist in designing change management plans to ensure successful implementation of process improvements.Support and direct system enhancements that improve business processes, support business objectives, improve services, and reduce operational costs.Provide project coordination support for projects and initiatives intended to modernize the IT environment and reduce IT costs.Support in developing and maintaining end user quick reference guides and training material.What you’ll need to succeedPreferred candidate has 5+ years of insurance experience, preferably in one or more of the following areas: process engineering, data analysis, Claims Operations, and TPA Operations. Additionally, experience with Compliance, Risk and Controls, and Project Management would be beneficial.Ability to understand and communicate business requirements, as well as understand and assess current and future state.Process optimization experience - ability to optimize efficiencies and effectiveness of processes.Strong skills in data acquisitions and analytics. SQL skills are a huge plus.Strong workshop facilitation and process mapping experience.Strong written and verbal communication skills including strong capabilities to communicate technical topics to non-technical audiences.Creative problem solver with excellent analytical and interpretive skills.Excellent organizational skills.Willingness to take ownership of initiatives and perform in a fast-paced environment working on multiple projects simultaneously while delivering timely & measurable results.Strong IT systems experience, including requirements building.Experience with SharePoint and Rally is beneficial.Detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines.Process driven, forward thinker with a proven track record of delivering results.
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