Crown Castle International Corp.
Supervisor Credit & Collections
Crown Castle International Corp., Charlotte, North Carolina, United States, 28245
Position Title:
Supervisor, Credit & Collections (M1)RoleThe Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to the Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required. Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by the team. The position reports to the Manager of Credit and Collections.ResponsibilitiesSupervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices.Provide coaching and training to team members to ensure timely resolution of collectability concerns.Provide analysis and feedback to manager explaining variances in cash trends by payer.Collection calls/emails to customers; Identification and resolution of issues.Analyze customer invoices according to the contract.Cash applications and adjustments to specific accounts as provided by Treasury backup.Ability to utilize CRM (Customer Relationship Management) tool.Actively participate in the training and mentoring of staff, while creating a team approach to work flow.Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.Prepares performance appraisals and provides feedback and recommendations to the Manager of Credit and Collection.Gather credit and/or collections reference information, as needed.Credit Analysis for existing accounts, as requested.Complete ad hoc projects as assigned by the Manager of Credit and Collection.Proven ability to manage competing priorities under tight deadlines.Must have strong general knowledge of billing and collections process cycles.Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills.Must be a resourceful, proactive problem solver.Have the ability to work well under pressure while maintaining a professional and positive demeanor.Demonstrated ability to effectively lead and motivate a team.Ability to work effectively in a matrix organization.Able to handle confidential information and exercise good judgment.Education/Certifications4 year college degree preferred, but not required in Accounting, Business or equivalent experience.3 plus years in a supervisory role managing a team.Experience in a multi-functional role and using multi-company accounting software package.5 plus years of experience in an Accounting/Finance environment.Organizational RelationshipReports to:
Manager Credit & CollectionsTitle(s) of direct reports (if applicable):
Credit and Collections AnalystWorking Conditions:
This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
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Supervisor, Credit & Collections (M1)RoleThe Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to the Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required. Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by the team. The position reports to the Manager of Credit and Collections.ResponsibilitiesSupervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices.Provide coaching and training to team members to ensure timely resolution of collectability concerns.Provide analysis and feedback to manager explaining variances in cash trends by payer.Collection calls/emails to customers; Identification and resolution of issues.Analyze customer invoices according to the contract.Cash applications and adjustments to specific accounts as provided by Treasury backup.Ability to utilize CRM (Customer Relationship Management) tool.Actively participate in the training and mentoring of staff, while creating a team approach to work flow.Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.Prepares performance appraisals and provides feedback and recommendations to the Manager of Credit and Collection.Gather credit and/or collections reference information, as needed.Credit Analysis for existing accounts, as requested.Complete ad hoc projects as assigned by the Manager of Credit and Collection.Proven ability to manage competing priorities under tight deadlines.Must have strong general knowledge of billing and collections process cycles.Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills.Must be a resourceful, proactive problem solver.Have the ability to work well under pressure while maintaining a professional and positive demeanor.Demonstrated ability to effectively lead and motivate a team.Ability to work effectively in a matrix organization.Able to handle confidential information and exercise good judgment.Education/Certifications4 year college degree preferred, but not required in Accounting, Business or equivalent experience.3 plus years in a supervisory role managing a team.Experience in a multi-functional role and using multi-company accounting software package.5 plus years of experience in an Accounting/Finance environment.Organizational RelationshipReports to:
Manager Credit & CollectionsTitle(s) of direct reports (if applicable):
Credit and Collections AnalystWorking Conditions:
This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
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