Verve, a Credit Union
Deposit Operations Specialist I
Verve, a Credit Union, Oshkosh, Wisconsin, United States, 54901
Job Details
Job Location
Oshkosh WI Universal Branch Corporate Office - Oshkosh, WI
Position Type
Full Time
Description
POSITION SUMMARYThe Deposit Operations Specialist I serves members by fulfilling back-office functions. This entry level position performs manual mobile deposit processing, mail processing, and assists with deceased account processing, dormant account processing, and escheatment, summons, levy and garnishment requests.POSITION RESPONSIBILITIESGeneral ResponsibilitiesAdhere to credit union policies, procedures, and regulatory requirements.Prepare and mail monthly letters to members with high overdraft occurrences.Process mail sorting including returned mail and tracking sensitive information.Interact with appropriate departments/personnel to resolve questions.Assist Deceased Accounts Specialist by mailing letters to family and processing initial account changes.Process manual mobile deposits.Identify and escalate priority issues.Accurately process mailed payments.Research and gather documentation in a timely manner.Meet individual and team target goals.Basic knowledge of IRA/HSA processes and procedures.Additional duties assigned.
Qualifications
EDUCATION AND EXPERIENCEHigh school diploma or equivalent required.English language proficiency required.Financial experience preferred.
KEY COMPETENCIESKnowledge of customer service principles and practices.Some experience in a customer service environment.Possess a high degree of accuracy and attention to detail in work product.Excellent data entry and typing skills.Ability to operate standard office equipment, such as personal computer, printer, fax, copier and scanner.English language is proficient.Able to read, comprehend and analyze general business material, technical procedures, and government regulations.Excellent communication skills; proficient business writing, good presentation and verbal ability to effectively respond to members and coworkers.Able to solve practical problems and interpret instructions furnished in a variety of formats.
PHYSICAL DEMANDS AND WORK ENVIRONMENTWork Environment : Business office, the noise level in the work environment is usually quiet to moderatePhysical Requirements:
Ability to sit or stand at a desk the majority of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch.
The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.
Job Location
Oshkosh WI Universal Branch Corporate Office - Oshkosh, WI
Position Type
Full Time
Description
POSITION SUMMARYThe Deposit Operations Specialist I serves members by fulfilling back-office functions. This entry level position performs manual mobile deposit processing, mail processing, and assists with deceased account processing, dormant account processing, and escheatment, summons, levy and garnishment requests.POSITION RESPONSIBILITIESGeneral ResponsibilitiesAdhere to credit union policies, procedures, and regulatory requirements.Prepare and mail monthly letters to members with high overdraft occurrences.Process mail sorting including returned mail and tracking sensitive information.Interact with appropriate departments/personnel to resolve questions.Assist Deceased Accounts Specialist by mailing letters to family and processing initial account changes.Process manual mobile deposits.Identify and escalate priority issues.Accurately process mailed payments.Research and gather documentation in a timely manner.Meet individual and team target goals.Basic knowledge of IRA/HSA processes and procedures.Additional duties assigned.
Qualifications
EDUCATION AND EXPERIENCEHigh school diploma or equivalent required.English language proficiency required.Financial experience preferred.
KEY COMPETENCIESKnowledge of customer service principles and practices.Some experience in a customer service environment.Possess a high degree of accuracy and attention to detail in work product.Excellent data entry and typing skills.Ability to operate standard office equipment, such as personal computer, printer, fax, copier and scanner.English language is proficient.Able to read, comprehend and analyze general business material, technical procedures, and government regulations.Excellent communication skills; proficient business writing, good presentation and verbal ability to effectively respond to members and coworkers.Able to solve practical problems and interpret instructions furnished in a variety of formats.
PHYSICAL DEMANDS AND WORK ENVIRONMENTWork Environment : Business office, the noise level in the work environment is usually quiet to moderatePhysical Requirements:
Ability to sit or stand at a desk the majority of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch.
The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.