Trimble
Field Technical Support Professional
Trimble, Lake Oswego, Oregon, United States, 97034
Field Technical Support Professional
Job Location: Lake Oswego, OR (Portland)Our Department: Customer SupportBackend, technical, systems support? Are you looking for an opportunity to combine a variety of skills and disciplines on a daily basis? Passionate about improving processes and helping both customers and internal/external teams reach their potential?What You Will DoResolve system-related issues; monitor and perform tuning in both self-hosted and cloud-deployed Viewpoint environments.Provide telephone and Internet support to customers regarding system configuration/setup, product functionality, performance, and hosted software services.Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors.Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.Assist customers with Viewpoint software client/server environment.Assist customers with Viewpoint Cloud administration and services.Assist customers with software upgrades, migration, and transformation.Provide assistance to other departments with technical issues.Monitor, track, and document customer support calls and related activities in the CRM system.Document issues/feedback from customers for use by Development in research and resolution of defects.Develop Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.Implement performance optimizations suggested by engineering personnel.Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for best sustainable performance.Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.Research and diagnose issues independently or as a team.Support after-hours and on-call duties as required.What Skills & Experience You Should BringKnowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions.Strong knowledge of SQL Server Database Administration and relational database concepts.Working knowledge of configuring MS Outlook with IMAP/POP/Exchange servers.Experience in cloud-based environments such as AWS, Azure or IaaS-based providers.Experience with monitoring and analytics systems such as Datadog, Solarwinds, New Relic.Demonstrated knowledge of basic networking concepts and terminology.Moderate knowledge of Scanning, Printing software installs and troubleshooting.Working knowledge of basic standard software such as MS Office suites, Adobe suites, multiple Windows OS platforms.Working knowledge of MS IIS (Internet Information Services).Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar).Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration.Experience with remote desktop takeover tools (e.g., Google Meetings, WebEx, GoToMeeting, MS Teams).Demonstrated knowledge of remote connection technologies; including Citrix, and MS Terminal Server.Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.Bachelor’s degree, preferably in computer science or relevant experience.About Your LocationTrimble Viewpoint Construction’s goal is to enable a safe in-office, hybrid, or remote possibility for employees. Trimble will follow these principles when implementing its Flexible Work Arrangement program:Prioritize the health and safety of our Trimble employees and families.Provide flexibility to accommodate personal circumstances.Keep the business running effectively.About Our DivisionTrimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage their projects, processes, and people, using the data gathered to lower risk and improve margins.Trimble’s Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. We actively seek to add members to our community who represent our customers and the places we live and work.Pay EquityTrimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.Hiring Range:
53212 - 67946Bonus Eligible?
NoTrimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy, national origin, marital status, genetic information, and all other legally protected characteristics.
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Job Location: Lake Oswego, OR (Portland)Our Department: Customer SupportBackend, technical, systems support? Are you looking for an opportunity to combine a variety of skills and disciplines on a daily basis? Passionate about improving processes and helping both customers and internal/external teams reach their potential?What You Will DoResolve system-related issues; monitor and perform tuning in both self-hosted and cloud-deployed Viewpoint environments.Provide telephone and Internet support to customers regarding system configuration/setup, product functionality, performance, and hosted software services.Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors.Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.Assist customers with Viewpoint software client/server environment.Assist customers with Viewpoint Cloud administration and services.Assist customers with software upgrades, migration, and transformation.Provide assistance to other departments with technical issues.Monitor, track, and document customer support calls and related activities in the CRM system.Document issues/feedback from customers for use by Development in research and resolution of defects.Develop Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.Implement performance optimizations suggested by engineering personnel.Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for best sustainable performance.Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.Research and diagnose issues independently or as a team.Support after-hours and on-call duties as required.What Skills & Experience You Should BringKnowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions.Strong knowledge of SQL Server Database Administration and relational database concepts.Working knowledge of configuring MS Outlook with IMAP/POP/Exchange servers.Experience in cloud-based environments such as AWS, Azure or IaaS-based providers.Experience with monitoring and analytics systems such as Datadog, Solarwinds, New Relic.Demonstrated knowledge of basic networking concepts and terminology.Moderate knowledge of Scanning, Printing software installs and troubleshooting.Working knowledge of basic standard software such as MS Office suites, Adobe suites, multiple Windows OS platforms.Working knowledge of MS IIS (Internet Information Services).Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar).Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration.Experience with remote desktop takeover tools (e.g., Google Meetings, WebEx, GoToMeeting, MS Teams).Demonstrated knowledge of remote connection technologies; including Citrix, and MS Terminal Server.Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.Bachelor’s degree, preferably in computer science or relevant experience.About Your LocationTrimble Viewpoint Construction’s goal is to enable a safe in-office, hybrid, or remote possibility for employees. Trimble will follow these principles when implementing its Flexible Work Arrangement program:Prioritize the health and safety of our Trimble employees and families.Provide flexibility to accommodate personal circumstances.Keep the business running effectively.About Our DivisionTrimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage their projects, processes, and people, using the data gathered to lower risk and improve margins.Trimble’s Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. We actively seek to add members to our community who represent our customers and the places we live and work.Pay EquityTrimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.Hiring Range:
53212 - 67946Bonus Eligible?
NoTrimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans.Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy, national origin, marital status, genetic information, and all other legally protected characteristics.
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