Tbwa Chiat/Day Inc
Senior Mixed Methods UX Researcher New New York, New York
Tbwa Chiat/Day Inc, New York, New York, us, 10261
Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.Ultimately, Workato believes in fostering a
flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by
innovation
and looking for
team players
who want to actively build our company.But, we also believe in
balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Responsibilities
We are looking for an exceptional Senior Mixed Methods Researcher to join our growing team. In this role, you will conduct studies to inform product decisions in Enterprise Automation and LLM Agentic sectors. You will also be responsible for:Working across Product, Design, and Engineering teams to design, execute, and share both quantitative and qualitative research throughout product development cycles, including market research, foundational research, usability testing, and product feedback analysis.Collaborating closely with product managers and designers to identify and prioritize research opportunities that enhance user experience and lead to substantial business impact.Owning the end-to-end research process, including meeting with stakeholders, defining research questions, scoping projects, selecting methodologies, recruiting participants, conducting research, analyzing insights, and delivering insights. Leverage support from ReOps when needed.Being creative and daring to explore uncharted waters when working on genAI features.Leading and participating in discussions about the Research team’s internal processes and how to leverage LLM and Automation to increase productivity.Requirements
Qualifications / Experience / Technical Skills
6+ years (or 3+ years with a PhD degree) of industrial experience working in user experience research.Expertise in mixed-method research, with strong qualitative research skills and the ability to conduct solid quantitative research.Experience in leveraging data analysis to influence product decisions or complement qualitative studies.Technical background or a strong willingness to gain an in-depth understanding of technical challenges.[Bonus] Familiarity or experience with genAI concepts and recent trends.Soft Skills / Personal Characteristics
Must have a growth mindset. Open to learning and adapting within a dynamic, fast-paced environment.Strong project ownership, from planning through execution, throughout the entire product development cycle.Exceptional written and verbal communication skills, with the ability to influence decision-making at all levels. Comfortable with cross-time zone collaborations (mainly with Singapore).[Bonus] Experience working on B2B or enterprise-facing products.[Bonus] Experience working in fast-moving startups or mid-size companies.[Bonus] Experience working with very senior stakeholders.Apply for this job
* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Accepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *Are you authorized to work in the United States for any employer? *Will you now or in the future require visa sponsorship? *Where are you currently located? *What's your proficiency in SQL (or any other scripting or programming languages)? *Do you have experience using Snowflake or any other similar tools? *Do you have experience working with GenAI features, LLMs etc.? *Please provide a link to your portfolio. *What is your expected annual base salary? *Why do you think you will be successful in this role? *
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flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by
innovation
and looking for
team players
who want to actively build our company.But, we also believe in
balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.If this sounds right up your alley, please submit an application. We look forward to getting to know you!Responsibilities
We are looking for an exceptional Senior Mixed Methods Researcher to join our growing team. In this role, you will conduct studies to inform product decisions in Enterprise Automation and LLM Agentic sectors. You will also be responsible for:Working across Product, Design, and Engineering teams to design, execute, and share both quantitative and qualitative research throughout product development cycles, including market research, foundational research, usability testing, and product feedback analysis.Collaborating closely with product managers and designers to identify and prioritize research opportunities that enhance user experience and lead to substantial business impact.Owning the end-to-end research process, including meeting with stakeholders, defining research questions, scoping projects, selecting methodologies, recruiting participants, conducting research, analyzing insights, and delivering insights. Leverage support from ReOps when needed.Being creative and daring to explore uncharted waters when working on genAI features.Leading and participating in discussions about the Research team’s internal processes and how to leverage LLM and Automation to increase productivity.Requirements
Qualifications / Experience / Technical Skills
6+ years (or 3+ years with a PhD degree) of industrial experience working in user experience research.Expertise in mixed-method research, with strong qualitative research skills and the ability to conduct solid quantitative research.Experience in leveraging data analysis to influence product decisions or complement qualitative studies.Technical background or a strong willingness to gain an in-depth understanding of technical challenges.[Bonus] Familiarity or experience with genAI concepts and recent trends.Soft Skills / Personal Characteristics
Must have a growth mindset. Open to learning and adapting within a dynamic, fast-paced environment.Strong project ownership, from planning through execution, throughout the entire product development cycle.Exceptional written and verbal communication skills, with the ability to influence decision-making at all levels. Comfortable with cross-time zone collaborations (mainly with Singapore).[Bonus] Experience working on B2B or enterprise-facing products.[Bonus] Experience working in fast-moving startups or mid-size companies.[Bonus] Experience working with very senior stakeholders.Apply for this job
* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Accepted file types: pdf, doc, docx, txt, rtfLinkedIn Profile *Are you authorized to work in the United States for any employer? *Will you now or in the future require visa sponsorship? *Where are you currently located? *What's your proficiency in SQL (or any other scripting or programming languages)? *Do you have experience using Snowflake or any other similar tools? *Do you have experience working with GenAI features, LLMs etc.? *Please provide a link to your portfolio. *What is your expected annual base salary? *Why do you think you will be successful in this role? *
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