Principal Technical Program Manager, Trust CX Innovations

Description Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including AI-powered voice assistants, TVs, tablets, wearables, robots, satellite services, security systems and even self-driving cars! In this role, you will drive solutions that require technology, process, and operations to drive customer trust in world-class AI driven products. The projects will have high degrees of ambiguity, will require diving deep into the technology, develop new standards, and drive new inventions to generate long term sustainable solutions. Key job responsibilities You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details; You will be responsible for delivering results despite working in an ambiguous environment; You will need a strong bias for action and be able to handle multiple priorities simultaneously; You will define strategy and build and execute road maps for the programs you own; You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run; Throughout, you will internalize Amazons Leadership Principles, and live those into everyday practices to guide your programs to success. A day in the life Dive deep with your customers to identify and understand their painpoints; Think big to build durable products that anticipate future painpoints; Use your technical judgment and understanding to test assumptions; Track deliverables, keep stakeholders inform, escalate when necessary; Evangelize your products and drive adoption; Think through all aspects of your products' life cycles, incl. business, technical, legal, and marketing; Help others grow professionally. Basic Qualifications - 7+ years of technical product or program management experience - 10+ years of working directly with engineering teams experience - 5+ years of software development experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 6+ years of hands-on work managing complex technology projects experience - Experience in architectural design or system design independent of an architect - Experience designing and building products for developers and scientists Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.