PayPal
Senior Product Manager - Technical
PayPal, Chicago, Illinois, United States, 60290
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
You will lead product management activities through the disciplined use of product sense, execution, measurements, and prioritization to build and optimize solutions for complex business issues, mainly using the ServiceNow platform. By examining business needs through a product lens, you will identify and implement new capabilities across the enterprise. Meet our team PayPal's service management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance customer experiences that better enable PayPal business functions and processes.
Your way to impact
You will impact the success of PayPal through the creation and launch of ServiceNow product features that meet stakeholders’ needs and help support PayPal’s IT and business operations. Your work will enable PayPal to execute digital transformation and enablement functions with other key resources. As a subject matter expert, you will use process methodologies to serve as an internal coach to help others identify product enhancements.
Your day to day
Create and maintain a backlog of ServiceNow development requests using ServiceNow’s Demand Management and Strategic Planning Workspace application.
Conduct application design sessions with stakeholders to ensure business requirements are met while protecting the platform from technical debt.
Coordinate the implementation, testing, and deployment of new capabilities and enhancements while adhering to PayPal’s strategic planning lifecycle and SDLC.
Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations.
What do you need to bring
Bachelor’s degree OR appropriate combination of education and experience
7+ years’ experience in business analysis, product management, metrics and reporting, platform-based process management, or other relevant experience required
Hands-on experience and expertise in a primary domain such as: IT Service Management (ITSM), IT Operations Management (ITOM), or Strategic Portfolio Management (SPM)
Certified Implementation Specialist (CIS) in any domain
Experience working with ServiceNow as a planning tool and another software development tool such as Jira or Azure DevOps (ADO) for execution of development
PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
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PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
You will lead product management activities through the disciplined use of product sense, execution, measurements, and prioritization to build and optimize solutions for complex business issues, mainly using the ServiceNow platform. By examining business needs through a product lens, you will identify and implement new capabilities across the enterprise. Meet our team PayPal's service management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation. Through the ServiceNow platform, we design, develop, and enhance customer experiences that better enable PayPal business functions and processes.
Your way to impact
You will impact the success of PayPal through the creation and launch of ServiceNow product features that meet stakeholders’ needs and help support PayPal’s IT and business operations. Your work will enable PayPal to execute digital transformation and enablement functions with other key resources. As a subject matter expert, you will use process methodologies to serve as an internal coach to help others identify product enhancements.
Your day to day
Create and maintain a backlog of ServiceNow development requests using ServiceNow’s Demand Management and Strategic Planning Workspace application.
Conduct application design sessions with stakeholders to ensure business requirements are met while protecting the platform from technical debt.
Coordinate the implementation, testing, and deployment of new capabilities and enhancements while adhering to PayPal’s strategic planning lifecycle and SDLC.
Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations.
What do you need to bring
Bachelor’s degree OR appropriate combination of education and experience
7+ years’ experience in business analysis, product management, metrics and reporting, platform-based process management, or other relevant experience required
Hands-on experience and expertise in a primary domain such as: IT Service Management (ITSM), IT Operations Management (ITOM), or Strategic Portfolio Management (SPM)
Certified Implementation Specialist (CIS) in any domain
Experience working with ServiceNow as a planning tool and another software development tool such as Jira or Azure DevOps (ADO) for execution of development
PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
#J-18808-Ljbffr