First Horizon Bank
Director of Fraud Prevention
First Horizon Bank, Charlotte, North Carolina, United States, 28245
First Horizon Bank - Director of Fraud Prevention
Location:
On site at location listed in job posting.Position Overview:At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We collaborate with each other and with our internal business partners to delight our customers. The primary role of this position is supporting the Director, Fraud Protection Services ensuring the organization’s goals and objectives are achieved.The Director, Fraud Prevention must develop, implement and optimize the required processes to complete payment reviews while meeting all deadlines. Balancing customer expectations as well as fraud losses is a critical success factor of this role. Constantly evaluating the effectiveness of the process requires an end-to-end understanding of the payments process. This leader must also determine how automation may improve the experience for both employees and customers.Essential Duties and Responsibilities:Develops and maintains the people, process, and technology required to correctly decision all outsorted exception payments before committed processing deadlines.Constantly evaluates opportunities for process improvement including leveraging AI and RPA.Builds teams that are knowledgeable in payments and customer satisfaction.Develops change management readiness capability for all employees.Understands the end-to-end flow within Fraud Protection Services to provide total cost reporting on decisioning.Provides guidance to LOBs on new payment product offerings or changes that may affect fraud losses/customer experience.Develops detailed fraud reporting on the success/failure of employee decisions.Sets key performance indicators to measure and improve team performance.Evaluates risk factors when making critical business recommendations.Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization.Responsible for interviewing, hiring, planning, assigning work, appraising performance, and resolving problems.Provides leadership, direction, and growth opportunities to members of the organization.Performs other duties as required.Education and/or Work Experience Requirements:Bachelor Degree required; Masters Degree preferred or combination of education and work experience.Minimum of 8-10 years of industry experience required; 10+ years preferred.Must have minimum of 8-10 years of personnel management experience.Must have 8-10 years of payment or deposit experience.About Us:First Horizon is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential. With $81.7 billion in assets as of December 31, 2023, we serve clients through approximately 7,300 associates and 418 banking centers throughout the southeastern United States.Benefits:Medical with wellness incentives, dental, and visionHSA with company matchMaternity and parental leave401(k) with 6% matchCorporate Diversity Commitment:We remain committed to creating a more equitable society, starting with our associates, clients, and communities.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Location:
On site at location listed in job posting.Position Overview:At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We collaborate with each other and with our internal business partners to delight our customers. The primary role of this position is supporting the Director, Fraud Protection Services ensuring the organization’s goals and objectives are achieved.The Director, Fraud Prevention must develop, implement and optimize the required processes to complete payment reviews while meeting all deadlines. Balancing customer expectations as well as fraud losses is a critical success factor of this role. Constantly evaluating the effectiveness of the process requires an end-to-end understanding of the payments process. This leader must also determine how automation may improve the experience for both employees and customers.Essential Duties and Responsibilities:Develops and maintains the people, process, and technology required to correctly decision all outsorted exception payments before committed processing deadlines.Constantly evaluates opportunities for process improvement including leveraging AI and RPA.Builds teams that are knowledgeable in payments and customer satisfaction.Develops change management readiness capability for all employees.Understands the end-to-end flow within Fraud Protection Services to provide total cost reporting on decisioning.Provides guidance to LOBs on new payment product offerings or changes that may affect fraud losses/customer experience.Develops detailed fraud reporting on the success/failure of employee decisions.Sets key performance indicators to measure and improve team performance.Evaluates risk factors when making critical business recommendations.Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization.Responsible for interviewing, hiring, planning, assigning work, appraising performance, and resolving problems.Provides leadership, direction, and growth opportunities to members of the organization.Performs other duties as required.Education and/or Work Experience Requirements:Bachelor Degree required; Masters Degree preferred or combination of education and work experience.Minimum of 8-10 years of industry experience required; 10+ years preferred.Must have minimum of 8-10 years of personnel management experience.Must have 8-10 years of payment or deposit experience.About Us:First Horizon is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential. With $81.7 billion in assets as of December 31, 2023, we serve clients through approximately 7,300 associates and 418 banking centers throughout the southeastern United States.Benefits:Medical with wellness incentives, dental, and visionHSA with company matchMaternity and parental leave401(k) with 6% matchCorporate Diversity Commitment:We remain committed to creating a more equitable society, starting with our associates, clients, and communities.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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