Relationship Manager

Job Description :This role is responsible for developing and maintaining strong relationships with clients and business partners to enhance service delivery and drive mutual growth.Key Responsibilities :Merchant Engagement : Build and maintain strong relationships with merchants, ensuring their needs are met and addressed promptly. Provide ongoing support and education on available services and solutions.Onboarding : Manage the onboarding process for new merchants and partners, ensuring they have the necessary resources and support for a successful start.Issue Resolution : Act as the primary point of contact for merchants, quickly resolving any inquiries or issues and ensuring a smooth operational experience.Partner Collaboration : Work closely with partners to align on business objectives, facilitate seamless integration of services, and promote joint initiatives that drive revenue growth.Performance Monitoring : Track and analyze merchant and partner performance metrics, identifying areas for improvement and opportunities for upselling additional services or solutions.Feedback Collection : Gather and analyze feedback from merchants and partners to inform service enhancements and improve overall satisfaction.Qualifications :Degree in Business, Finance, or a related field or equivalent.2+ years of experience in relationship management, preferably in the payment processing or tech industry.Strong communication and interpersonal skills, with a customer-centric approach.Excellent problem-solving abilities and a proactive mindset.Familiarity with payment processing technologies and compliance requirements.Proficiency in CRM software and Microsoft Office Suite.Preferred Skills :Experience in account management or business development.Knowledge of payment processing industry trends and competitive landscape.Perks and Benefits :Comprehensive benefits including Medical, Dental, Vision, Life, Employee Assistance and more!401k + Company MatchPaid Time Off and all federal observed holidaysEmployee Mentorship Program and ongoing career development training.Complimentary office snacks and beveragesCorporate sponsored events and team activitiesJob Type : Full-timePay : $55,000.00 - $70,000.00 per yearBenefits :401(k)401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceApplication Question(s) :Desired Compensation?Do you have experience in the financial services or technology industry?Ability to Commute :Reston, VA 20191 (Preferred)Ability to Relocate :Reston, VA 20191: Relocate before starting work (Required)Willingness to travel :25% (Preferred)Work Location : In person

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