Senior Director Enterprise Service Management

Senior Director Enterprise Service Management (ESM) Technology – NIKE, Inc., Beaverton, OR. Drive excellence for the Nike technology platform and will set strategies across engineering, operations, and data to ensure that we have a scalable, governed, secure and stable platform. Alig strategic objectives with tactical demands with geographical variations. Lead a team of dedicated technologists across the Global ESM technology landscape for Nike. Lead a highly complementary team that is obsessed with improving the multi-functional global service offering. Accountable for Nike’s global service delivery across HR, Technology Operations, Procurement, Employee Relations, Risk Management, legal, Retail and more. Set the platform vision to drive delivery excellence and partner with Technology Product Management on finding opportunities to utilize the platform to make Nike deliver at speed with grater efficiency. Engage, collaborate, and partner with various functional heads, technical leaders, and executive leaders across the business and vendor partners to align strategies and provide thought leadership. Engage with Technology Product Management in proactive planning of a phased executable technology roadmap. Partner with business leadership across all corporate functions HR, Finance, Procurement, legal leadership, the Global Technology leadership team, technical product management, digital program management teams to develop the upstream ESM Technology engineering strategy and the wider employee experience & services strategy. Ensure that the team partners closely with Business and Technical Product and Design counterparts to craft scalable and appealing Employee experiences and services and leading and developing a world class Enterprise Services Organization. Work with senior leaders to inform and translate strategic goals into quarterly and annual engineering roadmaps that can be driven and adjusted through iterative development and feedback. Drive platform thinking across the organization using ServiceNow as the primary technology for employee servicing. Drive platform governance and OKRs for platform health and delivery. Build, lead, develop and cultivate a distributed team producing leading practice insights supporting employee Services implementations and adoption. Engage with the platform architecture organization to continue maturing the foundational platform. Mentor managers and senior individual contributors to build self-guided, balanced, and high performing teams. Telecommuting is available from anywhere in the U.S., except from AK, AL, AR, DE, HI, IA, ID, IN, KS, KY, LA, MT, ND, NE, NH, NM, NV, OH, OK, RI, SD, VT, WV, and WY.

Must have a accept a Bachelor’s degree in Computer Science, Engineering, Software Engineering and 8 years of progressive post-baccalaureate experience in the job offered or a technology- related occupation. Experience must include:

Automation (i.e.Robotic Process Automation, Business Process Automation, Conversational UI / Chatbots, digital forms, OCR technologies)

API & Microservices

Cyber Security

Cloud AWS & Azure

Technology Operations

Salesforce

ServiceNow

Systems Integration

Mobile application Engineering

Product Management

IT Service Management

Program Management

Scrum/Agile methodologies

Governance & Financial Management

Technology strategy

Apply at www.jobs.nike.com (Job# R-43302)

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NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.