Catholic Community Services
Program Director II - Ozanam House
Catholic Community Services, Seattle, Washington, us, 98127
Full-time
position starting at $73,100 - $81,300 annually with COMPETITIVE BENEFITS INCLUDE:
Medical, Dental, Vision, Life Insurance and Long-Term Disability
Health Savings Account and Flexible Spending Account
Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
CCS/CHS 403(b) Employee Saving Plan
Employee assistance program
Agency Description
Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.
The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives.
Position Description
The Program Director provides leadership and support to the 24/7 services and facilities staff. In addition to overseeing the day-to-day operations, the Program Director coordinates with community partners to create a service-rich environment for the residents. This position offers an exciting opportunity to develop and expand Housing First and Harm Reduction best practices that honor and respect the dignity of each resident. This position is in-person at a program, and is also required to attend in-person agency meetings.
Responsibilities:
SUPERVISION & LEADERSHIP
Provide supervision, leadership and mentoring
Develop and safe keep a culturally and ethnically diverse work environment.
Oversee staff hiring, recognition, annual reviews, and disciplinary actions
Promote and support best practices in: Housing First / Harm Reduction, Loss and Grief, Trauma-Informed Care, Aging in Place and other relevant topics.
SUPPORTIVE SERVICES & RESIDENT RELATIONS
Community: Build community and promote a comfortable home for all residents.
Eviction Prevention: Develop creative strategies and interventions to support residents who are at risk of losing their housing.
Emergency Response: Provide leadership in de-escalation and crisis intervention.
Resident Care: Ensure quality end of life care for residents. Support staff and residents coping with loss and grief.
PROPERTY MANAGEMENT & COMPLIANCE
Maintain 95% occupancy standards
Oversee compliance when filling vacant units.
Adhere to Washington Tenant-Landlord law when issuing legal notices.
Ensure data quality on several platforms.
FISCAL MANAGEMENT
Submit timely billings, reports, and invoices.
Ensure timely and accurate rent collection.
Prepare annual housing and services budget and funder budgets/applications.
Practice strong fiscal stewardship through monitoring and controlling expenses.
FACILITIES MANAGEMENT
Plan long-term building improvements and preventative maintenance projects.
Conduct regular apartment and building inspections and pest control.
Develop the property’s emergency preparedness plan and safety protocols.
OTHER
Work in-person at a program and attend required in-person agency meetings.
Maintain regular, scheduled office hours.
Respond to after-hours emergencies and share on-call responsibility.
Develop and maintain partnerships with organizations to support low-income housing.
Perform other duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes or other bio-hazardous materials in the course of doing business. In addition, there is potential for exposure to bloodborne pathogens. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call.
This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders. These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.
Physical Requirements
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
Mental Acuity Requirements
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
Minimum Qualifications
Four years of experience working in social services or low-income housing (BA in Human or Social Services plus two years of work experience may substitute for the work requirement)
Two years of experience working in a Housing First/Harm Reduction service delivery model, either in housing or shelter.
Strong supervisory and leadership skills: hiring, coaching, training and evaluating.
Knowledge of the issues and obstacles encountered by chronically homeless persons with substance use disorders.
Demonstrable skills in addressing mental health, domestic abuse, and substance use disorders, crisis intervention and other issues related to homelessness.
Ability to communicate effectively, both orally and in writing.
Proficiency in word processing and spreadsheet applications; ability to learn property management software.
Support and uphold the mission, beliefs and values of Catholic Community Services (CCS).
Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
Preferred Qualifications
MSW or other Master’s level degree
Previous Case Management/Care Coordination oversight
Experience managing a 70+ unit building
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
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position starting at $73,100 - $81,300 annually with COMPETITIVE BENEFITS INCLUDE:
Medical, Dental, Vision, Life Insurance and Long-Term Disability
Health Savings Account and Flexible Spending Account
Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
CCS/CHS 403(b) Employee Saving Plan
Employee assistance program
Agency Description
Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.
The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives.
Position Description
The Program Director provides leadership and support to the 24/7 services and facilities staff. In addition to overseeing the day-to-day operations, the Program Director coordinates with community partners to create a service-rich environment for the residents. This position offers an exciting opportunity to develop and expand Housing First and Harm Reduction best practices that honor and respect the dignity of each resident. This position is in-person at a program, and is also required to attend in-person agency meetings.
Responsibilities:
SUPERVISION & LEADERSHIP
Provide supervision, leadership and mentoring
Develop and safe keep a culturally and ethnically diverse work environment.
Oversee staff hiring, recognition, annual reviews, and disciplinary actions
Promote and support best practices in: Housing First / Harm Reduction, Loss and Grief, Trauma-Informed Care, Aging in Place and other relevant topics.
SUPPORTIVE SERVICES & RESIDENT RELATIONS
Community: Build community and promote a comfortable home for all residents.
Eviction Prevention: Develop creative strategies and interventions to support residents who are at risk of losing their housing.
Emergency Response: Provide leadership in de-escalation and crisis intervention.
Resident Care: Ensure quality end of life care for residents. Support staff and residents coping with loss and grief.
PROPERTY MANAGEMENT & COMPLIANCE
Maintain 95% occupancy standards
Oversee compliance when filling vacant units.
Adhere to Washington Tenant-Landlord law when issuing legal notices.
Ensure data quality on several platforms.
FISCAL MANAGEMENT
Submit timely billings, reports, and invoices.
Ensure timely and accurate rent collection.
Prepare annual housing and services budget and funder budgets/applications.
Practice strong fiscal stewardship through monitoring and controlling expenses.
FACILITIES MANAGEMENT
Plan long-term building improvements and preventative maintenance projects.
Conduct regular apartment and building inspections and pest control.
Develop the property’s emergency preparedness plan and safety protocols.
OTHER
Work in-person at a program and attend required in-person agency meetings.
Maintain regular, scheduled office hours.
Respond to after-hours emergencies and share on-call responsibility.
Develop and maintain partnerships with organizations to support low-income housing.
Perform other duties as assigned.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes or other bio-hazardous materials in the course of doing business. In addition, there is potential for exposure to bloodborne pathogens. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call.
This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders. These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.
Physical Requirements
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work takes place at the agency work location for the duration of the scheduled shift where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
Mental Acuity Requirements
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
Minimum Qualifications
Four years of experience working in social services or low-income housing (BA in Human or Social Services plus two years of work experience may substitute for the work requirement)
Two years of experience working in a Housing First/Harm Reduction service delivery model, either in housing or shelter.
Strong supervisory and leadership skills: hiring, coaching, training and evaluating.
Knowledge of the issues and obstacles encountered by chronically homeless persons with substance use disorders.
Demonstrable skills in addressing mental health, domestic abuse, and substance use disorders, crisis intervention and other issues related to homelessness.
Ability to communicate effectively, both orally and in writing.
Proficiency in word processing and spreadsheet applications; ability to learn property management software.
Support and uphold the mission, beliefs and values of Catholic Community Services (CCS).
Demonstrate the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
Preferred Qualifications
MSW or other Master’s level degree
Previous Case Management/Care Coordination oversight
Experience managing a 70+ unit building
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
#J-18808-Ljbffr