Kansas Employer
Administrative Support I - Comcare
Kansas Employer, Wichita, Kansas, United States, 67232
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13107541
This administrative position performs varied clerical and office including greeting the public, scheduling appointments, coordinating referrals, researching data entry errors, and other clerical functions unique to the department. This position works extensively in an electronic health record creating and maintaining patient charts as well as other external applications. Employees are expected to comply with HIPAA regulations to protect patient privacy.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying Certified Community Behavioral Health Clinic (CCBHC) practices, standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position. Administrative support staff at CCBHC have several training requirements related to working in the behavioral health field to maintain.
Reception
Greet patients and community members professionally and promptly.Answer phones in a professional manner and resolve the concern(s) of the caller or route appropriately.Use overhead or through-the-phone paging to relay urgent announcementsCheck in patients and notify providers as appropriateCoordinate with contracted translation vendors to schedule interpretersDistribute medications or prescription slips as directed by medical staffVerify that a visitors purpose is valid before allowing them to enter the buildingAccurately schedule in person and telehealth appointments for patients, and provide appointment cards as neededMaintain medical provider availability calendarsVerify intakes are ready and monitor process flowEnter a patient alert in charts indicating either the patient or guardian needs an interpreter, guardianship determination is pending, or the guardian has not authorized patient transportation
Health Record Management
Verify patient insurance coverage using state and private insurance websites or over the phoneEnsure completion of required insurance authorization forms and obtain copies of insurance card(s)Enter financial information to determine sliding scale feeEnter authorizations for block grantsRetrieve documents from online patient document management siteReceive and process cash, check, or credit card paymentsPrepare payments for deposit and complete reconciliation formDetermine payment status for patients. Inform them of financial obligation, payment requirements, and encourage initial payment of fees at time of service
Care Coordination
Prepare or complete discharge checklist when appropriateTrack, process, and coordinate referrals to the program. Screen and assess transactions when appropriateEnter and update information on intake boards for check-in and walk-in intakesMonitor the van key log and complete fleet management formsRelay emergency situation information to the security guardSubmit web-based assessments per Integrated Care Specialists and Access Facilitator requests
Minimum Qualifications: High School diploma or equivalent. Two years of general office or customer service experience. Must pass KBI, DCF child abuse check, and adult abuse registry checks. Must complete orientations provided by Sedgwick County and COMCARE.
Preferred Qualifications: Experience in a medical office.
It is the policy of Sedgwick Cou ty not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number foremployment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.
This administrative position performs varied clerical and office including greeting the public, scheduling appointments, coordinating referrals, researching data entry errors, and other clerical functions unique to the department. This position works extensively in an electronic health record creating and maintaining patient charts as well as other external applications. Employees are expected to comply with HIPAA regulations to protect patient privacy.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying Certified Community Behavioral Health Clinic (CCBHC) practices, standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position. Administrative support staff at CCBHC have several training requirements related to working in the behavioral health field to maintain.
Reception
Greet patients and community members professionally and promptly.Answer phones in a professional manner and resolve the concern(s) of the caller or route appropriately.Use overhead or through-the-phone paging to relay urgent announcementsCheck in patients and notify providers as appropriateCoordinate with contracted translation vendors to schedule interpretersDistribute medications or prescription slips as directed by medical staffVerify that a visitors purpose is valid before allowing them to enter the buildingAccurately schedule in person and telehealth appointments for patients, and provide appointment cards as neededMaintain medical provider availability calendarsVerify intakes are ready and monitor process flowEnter a patient alert in charts indicating either the patient or guardian needs an interpreter, guardianship determination is pending, or the guardian has not authorized patient transportation
Health Record Management
Verify patient insurance coverage using state and private insurance websites or over the phoneEnsure completion of required insurance authorization forms and obtain copies of insurance card(s)Enter financial information to determine sliding scale feeEnter authorizations for block grantsRetrieve documents from online patient document management siteReceive and process cash, check, or credit card paymentsPrepare payments for deposit and complete reconciliation formDetermine payment status for patients. Inform them of financial obligation, payment requirements, and encourage initial payment of fees at time of service
Care Coordination
Prepare or complete discharge checklist when appropriateTrack, process, and coordinate referrals to the program. Screen and assess transactions when appropriateEnter and update information on intake boards for check-in and walk-in intakesMonitor the van key log and complete fleet management formsRelay emergency situation information to the security guardSubmit web-based assessments per Integrated Care Specialists and Access Facilitator requests
Minimum Qualifications: High School diploma or equivalent. Two years of general office or customer service experience. Must pass KBI, DCF child abuse check, and adult abuse registry checks. Must complete orientations provided by Sedgwick County and COMCARE.
Preferred Qualifications: Experience in a medical office.
It is the policy of Sedgwick Cou ty not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number foremployment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.