Sr SAP Business Analyst - Customer Care

About Mozarc MedicalAt Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the worlds largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.Position Title: SAP Sr IT Business Analyst Customer Care (Minneapolis)A Day in the LifeThe Customer Care SAP IT Sr Business Analyst is a key member of global IT with responsibility for functional requirements definition and configuration of systems supporting customer care capabilities. You will support the maintenance and the deployment of business applications, related to the processes managed mainly with SAP - S/4. The main area of responsibility will focus on customer care and service and repair, but it could also include other business processes.This hands-on role works closely with internal customers, process owners, development teams, support teams, and other stakeholders to ensure that end-to-end solutions are delivered with quality and that expectations are met for functionality, reliability, and availability. You will participate in the development and help drive the adherence of relevant standards, guidelines, and procedures. In addition, you will Identify best practices and facilitates their use.ResponsibilitiesSupport projects and initiatives to deploy new functionality and/or enhance existing functionality.Partner with business owners and development teams to define and implement S/4 - SAP solutions that drive business value.Work collaboratively with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work.Facilitate discussions among business owners to understand problem statements and gather, refine, and prioritize requirements.Translate business requirements to functional and technical solutions on commercial system and the adjacent ecosystem.Document the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.Develop and maintain end user training documentation and deliver training as required.Collaborate with development teams to define and implement solutions that adhere to accepted best practices and meet business requirements.Verify compliance through day to day analysis on work related to project demand, applications and architecture.Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements.Identify opportunities to build streamlined operational processes and tools to support customer needsLook for ways to optimize and reuse software componentsGather and analyze data to identify issues, non-compliance and follow up required to ensure processes are followedPartnering with cross-functional development teams to identify opportunities to build streamlined operational processes and tools to support customer needsComplete analysis and requirements for ad hoc process improvement requestsParticipating in system design review, planning and prioritizationBalance speed and reliability while assisting in defining service level objectives based on business and product needProvides technical expertise for system functional specifications, processes and procedures in a cost-effective mannerMay configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements.May ead cross-functional linked teams to address business or systems issues.Provide timely and efficient communication to stakeholdersMust HaveRequires a Bachelor degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.Nice to HaveMinimum 5 years of experience implementing SAP Sales and Distribution ModuleExperience in working in IT dept supporting SAPExperience in using/supporting SAP ERP and associated integrationsExcellent communication skillsMS Office ( Excel advanced level)Ability to work under minimal supervisionBTC implementationEDI implementation/managementGreat analytical, critical thinking and problem-solving skillsResourcefulness and ability to decisive creative solutions to problemsWhy Work with Us?Working here is highly rewarding we have the privilege of helping kidney patients experience greater freedom, improved outcomes and a renewed passion for life.Its essential our team members feel valued, supported and empowered too. Thats why we provide a comprehensive total rewards package and opportunities to grow, develop and give back to the communities where we live and work helping you reach your potential and enjoy a career full of life-changing possibilities.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of...Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity