Benefits Counselor

STRS Ohio, STRS The State Teachers Retirement System of Ohio (STRS Ohio) is seeking a counselor to join its Benefits Counseling team. This position works directly with the STRS Ohio membership to provide education and information about retirement benefits and health care in retirement. Counselors meet with Ohio educators one-on-one to help them plan and prepare for retirement. Established in 1920 and serving Ohio's educators, STRS Ohio is one of the nation's premier retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $95.3 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team. Compensation: $70,000 Work Schedule: 8:00am - 5:00pm Monday through Friday with occasional remote work opportunities. Requires travel approximately 25% of the time with an overnight stay usually necessary. Occasional evening, weekend and non-regular work hours may be required. General Summary: Under the direction of the assistant director, Benefits Counseling Services and a manager or supervisor, Counseling, provide services to State Teachers Retirement System of Ohio (STRS Ohio) members and benefit recipients. Summary of Responsibilities: Provide STRS Ohio members and benefit recipients information regarding features of their STRS Ohio retirement benefits via virtual and in-person conferences. Calculate benefit estimates including, but not limited to service retirement benefits, disability benefits, and the purchase of service credit. Requires travel approximately 25% of the time; overnight stays, evenings, and non-regular work hours to meet business needs. Respond to written correspondence, telephone inquiries, email, and publication requests to promote a better understanding and awareness of the System's benefit provisions. Conduct group benefit information meetings. The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under supervision. Summary of Qualifications: Bachelor's degree in education, business or related field required. One to three years customer service experience required. Excellent mathematical and grammatical skills required. Ability to accurately interpret, apply and explain Ohio law, Administrative Code and STRS Ohio policies concerning retirement benefits required. Ability to make presentations to groups in a clear, accurate and interesting manner. Excellent oral and written communication skills required. Excellent organizational skills and a high degree of accuracy and attention to detail required. Ability to work both independently and in a team environment while meeting deadlines with minimal direct supervision required. Excellent work record of attendance, punctuality, and the ability to maintain a flexible work schedule to meet business needs. We are an equal opportunity employer --- employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any o