Commercial Loan Administrator

DescriptionJob Summary:The Commercial Loan Administrator provides supports to the Commercial Lending team by administering commercial loan origination activities, assisting with problem loans and work-out situations, as well as ensuring accurate and efficient completion of all necessary documentation. This role provides superb customer service to loan applicants and processes loan applications; ensuring completeness, accuracy, and timely administration of required documentation according to loan administration guidelines and checklists.Essential FunctionsGenerate commitment letters and other documents for all types of new commercial loans according to established Bank policy and procedures (and SBA guidelines where applicable)Track reimbursable costs and expenses throughout the origination, underwriting and closing process and ensures all required costs are included on the closing statementProduce accurate in-house loan closing documentationReview loan closing statements for accuracy, coordinate loan closings, and distribute loan proceeds to borrowers and outside vendorsEnter all missing documentation for tracking and follow up to ensure the timely receipts of recorded documents and other missing itemsObtain credit reports as requested and flood certificationsRespond in a professional manner, conducting research and providing resolution to customer inquiries, ensure that Quality Customer Service standards are consistently achievedExercise judgement and discretion on when to escalate difficult customer service issues to managementPrepare portfolio reports as required for the Commercial Loan Dept. and Loan Officers Review Committee (LORC)Maintain knowledge of, and ensures compliance with, Federal and State banking regulations and adheres to all Bank policies and procedures. Provides some oversight on loans closed as approvedPrepares LORC packages weekly and ensures delivery to all LORC members and participantsAssist Commercial Loan Officers to obtain missing financials or other documentation from customersProcess daily overdraft list, forward to lenders, perform additional follow up as neededPerforms other duties as requestedCore Competencies:Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationshipsSales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.Quality and Work Standards: Setting high standards of performance for self and others, self-imposing standards of excellence rather than having standards imposed.Integrity: Demonstrates honesty; keeps commitments; Maintains confidentiality. Adheres to organizational policies and proceduresRequirementsMinimum Requirements (education and experience):High School diploma or equivalent.Minimum five years of experience in commercial lending functionExcellent customer service, communication, and organizational skillsStrong computer skills and familiarity with various software programsPreferred:A thorough understanding of commercial lending guidelines is preferableExcellent customer service, communication, and organizational skills